Job Description
One Contact Center is growing. Fast. And to keep up with our rapid growth, we’re looking to build on our biggest strength: our people.
This position will appeal to business-savvy professionals looking to work for a long-established company.
We are looking for an enthusiastic, hard-working Business Development Manager who will revel in a business ‘hunting’ role, working in a team environment.
CLIENT SERVICES MANAGER
- IN PARTNERSHIP WITH CLIENT PARTNER, IDENTIFY, CREATE, AND IMPLEMENT MARKETING SOLUTIONS GROUNDED ON ACHIEVING MEASURABLE BUSINESS RESULTS FOR OUR PARTNERS
- SERVE AS EXTERNAL PRODUCT CONSULTANT EDUCATING CLIENTS AND AGENCIES ON PRODUCT SOLUTIONS AND BEST PRACTICES, AND ULTIMATELY GROW EXISTING BUSINESS PARTNERSHIP
- ANALYZE DATA AND INSIGHTS TO GUIDE STRATEGY AND IMPLEMENTATION OF FACEBOOK SOLUTIONS
- BUILD AND MANAGE RELATIONSHIPS WITH KEY CLIENTS AND AGENCY PARTNERS (MEDIA, CREATIVE, MARKETING PARTNERS, ETC.)
- WORK AND COLLABORATE WITH DIVERSE GROUP OF INTERNAL CROSS FUNCTIONAL TEAMS
- GUIDE MEDIA AND CREATIVE STRATEGY, PLANNING, AND IMPLEMENTATION OF CAMPAIGNS TO DELIVER AGAINST KEY PERFORMANCE INDICATOR
- OUTLINE AND OVERSEE MEASUREMENT STRATEGY, TRACKING, AND RESULTS DELIVERY
- IDENTIFY OPTIMIZATION OPPORTUNITIES FOR IMPROVING PERFORMANCE
- PROJECT MANAGE COMPLEX WORK STREAMS
- OVERSEE INTERNAL ACCOUNT OPERATIONS (E.G. TROUBLESHOOTING ISSUES, ACCOUNT SET UP, ETC.)
MINIMUM QUALIFICATIONS
- BA/BS DEGREE IN A TECHNICAL OR MARKETING FIELD
- DEMONSTRATED EXPERIENCE WITH DIGITAL MEDIA PLATFORMS, ADVERTISING METRICS, AND INDUSTRY TRENDS (DIRECT RESPONSE MARKETING, DATA AND TECHNOLOGY SOLUTIONS, AD-TECH, PARTNERSHIPS)
- EXPERIENCE WITH EXCEL, EXPERIENCE WITH ANALYZING DATASETS AND DELIVERING INSIGHTS
- DEMONSTRATED EXPERIENCE WITH PROBLEM SOLVING AND DECISION MAKING SKILLS
- EXPERIENCE WORKING WITH CROSS FUNCTIONAL TEAMS WITH THE ABILITY TO INFLUENCE C-LEVEL EXECUTIVES
- DEMONSTRATED TRACK RECORD OF DELIVERING ON QUOTA
- DEMONSTRATED EXPERIENCE TO PRESENT IDEAS
- ABILITY TO TRAVEL AS NEEDED
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