Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Leads efforts to stabilize and continuously improve operations
• Directs all aspects of customer service programs, policies, objectives, and initiatives
• Responsible for the financial and operational success of the assigned team
• Drives efficiency and quality resulting in superior client satisfaction
• Grows leaders in client services and scale the business through excellent performance management
• Formulates the strategy for evolving the team over time as the business needs of our clients change and as the company grows
• Identifies opportunities related to platform technology, data, and media inventory sources and pursue opportunities for value creation on behalf of clients.
• Responsible for the growth of current and prospective accounts, ensuring the right team is in place for each client
• Partners with teams across One Contact Center, including Global Solutions, Global Operations, Partnerships, Product, and Engineering on both internal and external initiatives
• Schedules and participates in agency-sponsored client pitches and insight sessions
• Oversees training, mentoring, and development of direct reports
• Inspires the service team to always put the client first and will drive results

DESIRED SKILLS AND EXPERIENCE

This position requires an innovative, results-driven and highly motivated professional with prior consulting experience—having a minimum of 10 years of account management and enterprise sales experience.  In addition, the preferred candidate must be/have:

• A Bachelor’s Degree (MBA a plus) or equivalent work experience-- preferably in marketing, advertising, or human sciences                                                                                         
• 10+ years in digital media or account planning, with special emphasis on planning and creating insights related to consumer segments
• 5+ years with increasing responsibility within an agency or media company
• 5+ years of people managing experience, managing 10+ reports in an account management/client services team
• In-depth understanding of digital advertising landscape from either media or sales planning perspective
• Possess well-developed skills for building long term relationships
• Willing to lead by examples, and  have a clear set of strong personal and business ethics
• Expertise in Programmatic marketing subject matter
• Excellent oral, written communication and presentation skills and ability to communicate effectively across organization levels and roles.
• Ability to lead projects independently and work collaboratively with a team oriented environment
• A great problem solver with the ability to quickly develop innovative client-specific solution.
• High competency level in MS Office products; demonstrated advanced Excel and PowerPoint skills
• Excellent time management/project management skills, with ability to manage detail work and communicate project status effectively to all levels

IF THESE ALL DESCRIBE YOU, THEN APPLY ONLINE TODAY!

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