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Client Care Representative//Dispatcher

One Hour Heating & Air Conditioning of Omaha, NE

Client Care Representative//Dispatcher

Omaha, NE
Part Time
Paid
  • Responsibilities

    McCarthy's One Hour Heating and Air Conditioning is celebrating 50 years in business Join Our Team of HVAC Service Pros Today!

    Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team.

    JOB SUMMARY

    This part time position answers incoming client telephone calls and dispatching of all scheduled service and maintenance calls. Must be able to work nights and week-ends.

    JOB DUTIES

    Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

    Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.

    Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

    Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning.