Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Join Our Growing San Diego Team Today!

Do you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service/sales professionals are now available across the country.

JOB SUMMARY Primary responsibilities of this role:

Answers incoming client telephone calls and responds to inbound service requests

Makes outbound calls to schedule service calls

Makes "Happy Check" calls about service visits

Compensation:

Very competitive compensation based on experience and performance

Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary

401K with Company Matching!

Compensation: $45,000.00 - $60,000.00 or more per year including Bonuses

Perks:

Growth & Advancement Opportunities

Paid Continuing Education

On-site Gym and Shower Access

Employee Discounts on services such as discounted Mortgage Rates

Benefits:

100% PAID Medical Insurance

Dental and Vision plans

Life Insurance plan

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Performs "Happy Check" phone calls, asks for and replies to customer reviews.

Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue

Makes every effort to compress call scheduling, effectively maximizing productivity and revenue

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client’s convenience as necessary

Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment

Shares responsibility to ensure that all Technicians arrive at their designated appointments on time

Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

MINIMUM REQUIREMENTS

Prior inside sales experience preferred

HVAC industry experience a plus

High school diploma or equivalent required

Must have good computer software skills

Fast typing with experience in data entry

Proficient in English (oral and written)

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Bilingual a plus

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.