Join Our Growing San Diego Team Today!

Do you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service/sales professionals are now available across the country.

JOB SUMMARY

Are you a master on the phone? We are looking for an Inside Sales Lead and Dispatch Manager for a local HVAC company to act as a communication point for emergency and non-emergency calls, as well as to follow up on repair and replacement estimates provided to clients by technician. This position will eventually lead a team of sales coordinators and dispatchers while working side by side with them. Our team strives to effectively dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. You will receive requests, transmit messages and track vehicles. You will also follow up on all repair and install estimates and continue to stay in touch until it is time to complete a service. The ideal candidate must be primarily an excellent communicator, have phone sales experience, and is able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Compensation:

Very competitive compensation based on experience and performance

Overtime Pay

Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary

401K with Company Matching!

Compensation: $60,000.00 - $90,000.00 or more per year including Commission and Bonuses

Perks:

Growth & Advancement Opportunities

Paid Continuing Education

On-site Gym and Shower Access

Employee Discounts on services such as discounted Mortgage Rates

Benefits:

100% PAID Medical Insurance

Dental and Vision plans

Life Insurance plan

Short- and Long-Term Disability plans

JOB DUTIES

Follow up on outstanding proposals and repair quotes

Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue

Makes every effort to compress call scheduling, effectively maximizing productivity and revenue

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client’s convenience as necessary

Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians

Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment

Shares responsibility to ensure that all Technicians arrive at their designated appointments on time

Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

Enters equipment type and age information for systems into SuccessWare software system

MINIMUM REQUIREMENTS

Prior sales experience required

HVAC industry experience preferred

High school diploma or equivalent required

Must have good computer software skills

Fast typing with experience in data entry

Proficient in English (oral and written)

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.