Job Description

We are a dynamic group of motivated business professionals! We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability.

As a business, we highlight customer focus.

Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.

RESPONSIBILITIES:

• Receives and Processes customer purchase orders.
• Enters orders received via telephone or on a provided tablet.
• Enters electronic, paper and manual orders online.
• Verifies & Confirms customer orders and delivery expectations.
• Quotes prices according to uniform pricing strategy and current market pricing.
• Tracks order exceptions and maintains as needed.
• Direct customer service with new and current customers.

TEAMWORK: COLLABORATES WITH TEAM MEMBERS

• Seeks good communication and cooperation within Premier's organization.
• Coordinates all routine aspects of customer orders, requests, and inquiries.
• Identifies and uses internal resources as needed to complete tasks.
• Supports team goals.
• Is receptive/flexible/adaptable to change.
• Understands, generally, about competitors and their services.

QUALIFICATIONS:

• Customer service, customer solutions, and/or sales experience
• Leadership role without formal authority
• Effective decision making
• Displays effective interpersonal & communication skills (internal/external)
• Delivers timely and accurate information to customers & internal business partners
• Achieves mutual understanding by summarizing & reviewing agreements
• Actively listens
• Demonstrates an understanding of our client's products and services
• Recognizes and responds to new/additional opportunities at existing customers

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