Job Description
We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line so as to be able to confidently inform, assist and educate customers on how the products and enrollment program work. All candidates must be well-spoken and able to present themselves to others in a professional manner.
TASKS AND RESPONSIBILITIES OF A DIRECT SALES & CUSTOMER SERVICE AGENT:
- Interact with customers daily to inform of client products and services and drive enrollment numbers
- Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department
- Ensure and provide quality service to external customers
- Answer all customer inquiries in a timely and professional manner
- Process orders with a high-level of accuracy
- Take initiative and resolve escalations or complaints
- Maintain a positive representation of the company and associated brands at all times
- Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Sales and Customer Service / Customer Retention position
- Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
- Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training
IF YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING YOU ARE ENCOURAGED TO APPLY: Customer behavior, customer insights, customer engagement, customer relationship management, customer service sales, management, or leadership.
REQUIREMENTS OF A DIRECT SALES & CUSTOMER SERVICE AGENT:
- Must have great attention to detail
- Must be a team player
- Previous customer service and sales experience is a plus
- Must have strong communication skills
- Must be organized
- Must be personable and comfortable interacting with customers daily
- Desire to participate in professional development and take on new responsibilities
- Self-motivated and comfortable working both independently and as part of a team
- Customer service or customer relationship experience
- Ability to perform at a high level in a fast-paced environment
- Degree preferred
THIS POSITION INVOLVES DIRECT SALES AND COMMISSIONED PAY