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Customer Service Representative (Business Services)

One-on-One Training

Customer Service Representative (Business Services)

Buena Park, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner. TASKS AND RESPONSIBILITIES OF A CUSTOMER SERVICE REPRESENTATIVE:

    • Interact with customers daily to inform of client products and services
    • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.
    • Ensure and provide quality service to external customers.
    • Answer all customer inquiries in a timely and professional manner.
    • Process orders with high level accuracy.
    • Take initiative and resolve and escalations or complaints.
    • Maintain a positive representation of the company and associated brands at all times.
    • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
    • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
    • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
    • Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training

    If you have experience in any of the following you are encouraged to apply; customer behavior, customer insights, customer engagement, customer relationship management,customer service sales, management, or leadership.

    REQUIREMENTS OF A CUSTOMER SERVICE REPRESENTATIVE:

    • Must have great attention to detail.
    • Must be a team player.
    • Previous customer service and sales experience is a plus.
    • Must have strong communication skills.
    • Must be organized.
    • Must be personable and comfortable interacting with customers daily.
    • Desire to participate in professional development and take on new responsibilities
    • Self-motivated and comfortable working both independently and as part of a team
    • Customer service or customer relationship experience
    • Ability to perform at a high level in a fast-paced environment
    • Degree preferred

     

    If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.