Gift Processor
Position Summary:
The Gift Processor is an important member of Pacific Symphony’s Development Department team and is responsible for accurately recording all details of donor transactions into a customer relationship management database (Tessitura). This work is done utilizing business rules defined by the Pacific Symphony.
Key Duties and Responsibilities:
Accurately record all details of donor transactions into Tessitura database utilizing business rules defined by the Pacific Symphony including various transactions:
o Annual fund gifts, memberships, special event ticket orders and auction items
o Contribution entries for pledges and pledge payments
o Multiple forms of payment
o Donor notes and comments
Process payments including checks, credit cards, checks, online orders, and gifts of stock.
Generate acknowledgement letters and tax receipts for donors.
Generate Daily Gift Report and other periodic reports.
Generate and distribute invoices and pledge reminders.
Generate historical giving records from CRM database as requested.
Adjust recording of gifts and pledges as requested by development and/or finance departments.
In conjunction with appropriate finance department staff, complete quarterly reconciliation of Tessitura contribution records with finance contribution records.
Track matching gift appeals.
Maintain data hygiene through constituent record management activities such as removal of duplicate records.
QUALIFICATIONS
Must be detail oriented, well-organized, and demonstrated ability to prioritize.
Must be able to multi-task while maintaining a goal and results oriented focus.
Must be able to meet established deadlines.
Must have experiencewith high-volumedataentry.
Must have flexibility to work extra hours as needed during high work volume periods.
Three+ years’ experience in an office environment, preferably at a nonprofit organization.
Individual must have a friendly personality, outstanding telephone etiquette, and the ability to interact comfortably with major donors, board members and others as a representative of Pacific Symphony.
Individual should be able to demonstrate individual initiative, good judgement, and an ability to learn quickly. Maturity and ability to respect the confidentiality of donor and other business information is essential for success in this role.
Must be able to work comfortably in a fast-paced environment.
Must be highly proficient with Word, Excel, and Outlook.
Prior experience with Tessitura is considered a plus.
Knowledge of basic accounting principles and techniques is considered a plus.
REPORTS TO: Patron Programs Associate
STATUS: Full-time, Hourly, Non-exempt
Must be available to work overtime as requested, including assisting with special events, with management pre-authorization.
COMPENSATION: Commensurate with experience
BENEFITS OFFERED: Pacific Symphony offers a complete health benefits package, paid vacation and sick leave, paid holidays, and a 401 (k) retirement plan.
APPLY TO:
OneOC is proud to partner with Orange County’s Pacific Symphony in the recruitment of the Gift Processor position.
Please email cover letter and resume to:
hr@oneoc.org
714-597-8951
Any resumes sent, or telephone calls made to Pacific Symphony will be redirected to OneOC.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Pacific Symphony is an Equal Opportunity Employer.
ORGANIZATIONAL BACKGROUND
Founded in 1978, Pacific Symphony enriches the human spirit through superior performances of classical and symphonic music. The Symphony is located in Orange County, California's second most populous county, boasting a rich arts tradition strongly supported by an engaged public. The region is a major tourism area and business hub. For twenty-six consecutive years the Symphony has balanced its operating budget of nearly $20 million and has no accumulated debt. It has eighty-eight regular members of the orchestra and employs an administrative staff of approximately fifty.
Pacific Symphony is a highly dynamic and innovative organization, led artistically by Music Director Carl St.Clair and operationally by President John Forsyte. It presents more than 100 concerts annually and serves 250,000 community members each year. The Symphony is nationally and internationally recognized for performance excellence, strong community engagement through education and other programming and for commissioned new works by contemporary composers. Pacific Symphony twice received prestigious ASCAP Awards for Adventuresome Programming. Pacific Symphony's Class Act elementary school enrichment program has been honored by the National Endowment for the Arts.
Resident for much of the year at the renowned Renée and Henry Segerstrom Concert Hall, the Symphony also presents an outdoor summer series at Irvine Meadows Amphitheatre. In the 2019-20 season, Music Director Carl St.Clair will be celebrating his 30th Anniversary with Pacific Symphony, while Principal Pops Conductor Richard Kaufman is celebrating his 29th season leading the Pops series.
www.PacificSymphony.org