SUMMARY:
Reporting to and working in close collaboration with the Volunteer Services Director, the Volunteer Services Manager serves as a critical member of the Volunteer Services Team, providing a variety of volunteer recruitment and management services for nonprofits and civic-minded companies in Orange County. This position may specifically focus on managing a grant, OneOC Days of Service, and/or OneOC’s outsourced volunteer management service solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Volunteer Recruitment & Engagement:
Responsible for recruiting volunteer or program sites (nonprofits) in designated grant area
Builds strategic partnerships with external volunteer groups, community groups, colleges/universities, and nonprofits, creating pipelines for volunteer services opportunities
Leverages HandsOn Connect Volunteer Management System (VMS) for recruiting volunteers; develops regular cadence and strategy for outreach to volunteers in conjunction with Volunteer Services Director
Ensures volunteer or program hours and impact are tracked through VMS.
Volunteer Management:
Responsible for management of volunteers within OneOC, including orientation, onboarding, day to day, recognition, and retention
Responsible for building relationships and stewarding R volunteers
Support nonprofit partners with utilizing the capabilities of the HandsOn Connect Volunteer Management system
Supports and manages OneOC’s outsourced volunteer management service solution.
Training & Development:
Completes Volunteer Engagement Training Program (VETP), stays current and becomes expert in up-to-date volunteering best practices
Trains nonprofit partners on how to use HandsOn Connect system
Trains grant partners on how to report hours
Facilitates trainings and webinars as needed
May have a role in mentoring or training cohort groups.
Must be comfortable developing and implementing processes for volunteers/members and nonprofit sites.
Business Development & Financial Management:
Responsible for managing a revenue portfolio of earned income opportunities within an assigned Volunteer Services business unit
Develops budget unit and revenue goals for assigned business unit; completes variance reports, cash flow projections and collects
Maintains strong pipeline of paid services opportunities and leverages Salesforce to track outreach, business development and client activities
Develops proposals and MOUs as needed
Data & Reporting
Completes reporting responsibilities for assigned business units, including but not limited to grant reports, impact reports, etc.
Works in Salesforce and keeps connections and actions always updated.
General:
Performs all actions in alignment with the vision and goals of OneOC.
Ensures effective and courteous communication with all contacts -- internal and external. Works well with diverse people.
Maintains current knowledge of and ensures compliance with organizational and department policies and procedures.
Ensures that all applicable safety requirements for the program and work environment are met, including prompt injury and incident reporting.
Meets all requirements for confidentiality and for management of corporate, finance and personnel information including distribution controls, secure filing and disposal, and records retention and storage. Reports violations.
ADDITIONAL RESPONSIBILITIES:
Collaborates with OneOC colleagues inside and outside of Volunteer Services team to meet organizational and departmental goals
Serves as a staff liaison to volunteer groups within OneOC as assigned
Participates in monthly business development and operational excellence meetings with members of the OneOC team
Engages nonprofits, volunteers and companies in OneOC Days of Services and Signature Events
Serves as an ambassador for OneOC in the community
Other duties as assigned
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in Human Services or related field required.
Minimum 3-5 years of professional experience recruiting and managing volunteers within a nonprofit organization.
Strong project management experience required.
Program development, financial management, and customer experience required.
Must demonstrate a successful track record of generating revenue for an organization.
Must be able to demonstrate internal team leadership and an entrepreneurial, collaborative, and results-oriented approach.
COMPUTER & EQUIPMENT SKILLS:
Comfortable using technology software applications daily, including but not limited to: MS Office Suite, Salesforce, HandsOn Connect, Formstack, Zoom, etc. Willingness to learn new systems.
Has good general knowledge of computer operations; uses a keyboard and calculator proficiently and with a high degree of accuracy.
Uses Microsoft Office Word and Excel as well as Internet and email programs proficiently.
Uses typical office equipment.
PHYSICAL JOB REQUIREMENTS:
Sits for extended periods of time at a computer station or work desk. Stands and walks throughout the day.
Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day.
Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment and drive a car safely.
Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone.
Lifts up to 10 pounds regularly and 25 pounds occasionally.
Safely drives own vehicle for business purposes; drives rented vehicles, (e.g., U-Haul trucks), up to 26 feet for projects as needed.
Exposed to typical office environment conditions and noise levels.
Willingness to travel for offsite events.
MENTAL AND REASONING REQUIREMENTS:
Uses critical thinking skills to create documents and spreadsheets and interpret information furnished in written, oral, diagram, or schedule form.
Able to set goals based on available information and to plan work to meet deadlines. Able to project likely future occurrences based on current or historic data.
Uses decision-making skills and judgment to work independently to resolve problems; able to identify those situations that require supervisor intervention for a solution.
Able to formulate appropriate responses to requests for services and information from internal or external customers.
Able to understand, comply, and implement established processes, practices, and systems.
Uses skill and judgment to ensure written or verbal outputs are clear, accurate, grammatical and of appropriate tone.
Able to present effective and compelling messages to individuals, groups, and the public.
OTHER JOB REQUIREMENTS:
Organizes workload throughout the day to meet project timelines and deadlines.
Maintains professional behavior, dress, and appearance at all times.
Attends meetings and trainings as requested.
Maintains a valid, California driver license, proof of vehicle registration and proof of in-state vehicle insurance at all levels in accordance with the requirements of California state law; informs supervisor immediately of changes in license, registration and/or insurance status.
Consents to periodic motor vehicle record (MVR) reviews and is deemed as “qualified to drive” by insurance carrier.
May travel by car or air outside the area for one or several days.
ACKNOWLEDGMENT:
I, (print name) have read and understand the above job description and agree to comply with and be subject to its conditions. I understand that the Organization reserves the right to delegate, remove, expand, or change any and all responsibilities listed above and will inform me of any such change. I certify that I can perform the job duties as described with or without an accommodation.
To apply, forward resume to HR@OneOC.org
OneOC is proud to be an equal opportunity employer.