Under the supervision of the Organizational Development Services Director, the Training Coordinator oversees the daily operations and coordination of OneOC training services including the implementation of strategic initiatives and offerings to support and advance the mission and goals of OneOC. This role organizes and coordinates all efforts related to the strategic and operational management activities and outcomes related to training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinates training services by organizing training materials; including preparing handouts, presentations, videos, e-learning programs and classroom environments.
Uses web-based platforms to ensure trainings are posted online and oversees training registrations.
Serves as a liaison between OneOC and all training facilitators. Provides support by booking presenters for trainings and coordinating schedules, gathering and preparing materials, answering questions as needed, recruiting new trainers (emphasizing skill-based volunteers), and conducting evaluations and sharing results.
Uses internal and external resources to manage and prepare all training handouts and materials:
Incorporates OneOC brand standards on all training handouts and materials
Retains and files as appropriate a digital copy of all handouts and materials
Prepares materials packets for all training participants
Ensures Training Room set-up and break-down for each training, including preparing audio/visuals for the presenter, setting up correct seating, and providing refreshments.
Ensures that all facilitators and attendees receive an in-person welcome at training events; manages onsite registration and payment.
Markets OneOC training services to target audiences increasing visibility among nonprofit professionals and in the community; assists in reaching training goals.
Uses internal resources to create training promotional flyers that are relevant and up to date, as well as printed and made available at training sessions, community events, and throughout the office.
Coordinates with marketing team to generate weekly training newsletter highlighting upcoming training events.
Assists with the implementation of distance learning strategies, including virtual classroom and self-paced training for relevant training topics utilizing a Learning Management System.
Assesses quality of training services delivered by administering and reviewing evaluations.
Monitors key metrics, including training numbers and department financial goals, to determine progress and appropriate actions, and to ensure compliance; provides reports to supervisor.
Identifies strategic opportunities to evaluate and advance existing training methods and tools for the growth and improvement of business/organizational performance.
Forecasts training and development resource needs and presents recommendations to Organizational Development Services Director.
Ensures effective and courteous communication with all contacts -- internal and external. Works well with groups of diverse people.
Maintains current knowledge of and ensures compliance with organizational and department policies and procedures.
Meets all requirements for confidentiality and for management of corporate, finance and personnel information including distribution controls, secure filing and disposal, and records retention and storage. Reports violations.
Supports the vision and goals of OneOC.
Participates in OneOC team goal setting, monitoring, and evaluation process.
Assists in coordinating and managing partner projects to advance training curriculum.
Participates in recruiting, managing, and coordinating volunteers as needed to assist in day-to-day operations
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Collaborates with ODS team to evaluate Training Calendar and add new trainings as necessary.
Provides quality customer service to clients seeking assistance and information regarding training or other departments as needed.
Oversees training supplies by maintaining inventory and placing restock orders as necessary.
Ensures that all applicable safety requirements for the program and work environment are met; including prompt injury and incident reporting.
Other duties as assigned.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in related field required.
Previous experience in training related field with knowledge in adult learning principles highly desired.
Ability to prioritize and juggle multiple responsibilities and exercise critical thinking and problem-solving skills required.
Reliability and attention to detail important, as well as strategic thinking capability required.
Possesses strong interpersonal, written and oral communications skills.
Must be proactive and productive in a fast-paced work environment with the ability to deliver high quality work.
Possesses the ability to work with multiple team functions. Must be a collaborative team player.
Sales and customer service experience highly desirable.
Experience planning events and project management skills are a plus.
Knowledge of nonprofit sector and related training topics preferred.
Must be organized and a self-starter.
COMPUTER & EQUIPMENT SKILLS:
Proficient use of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Previous experience with virtual learning tools (webinar, e-learning, and learning management systems) strongly preferred.
Previous experience with Salesforce, Constant Contact, MailChimp and FormStack preferred.
Has good general knowledge of computer operations and Internet usage; uses a keyboard and calculator proficiently and with a high degree of accuracy.
Comfortable learning new software and database systems.
Uses typical office equipment.
PHYSICAL JOB REQUIREMENTS:
Sits for extended periods of time at a computer station or work desk. Stands and walks throughout the day.
Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day.
Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment and drive a car safely.
Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone.
Lifts up to 10 pounds regularly and 25 pounds occasionally.
Exposed to typical office environment conditions and noise levels.
MENTAL AND REASONING REQUIREMENTS:
Uses critical thinking skills to create documents and spreadsheets and interpret information furnished in written, oral, diagram, or schedule form.
Able to set goals based on available information and to plan work in order to meet deadlines. Able to project likely future occurrences based on current or historic data.
Uses decision-making skills and judgment to work independently to resolve problems; able to identify those situations that require supervisor intervention for a solution.
Able to formulate appropriate responses to requests for services and information from internal or external customers.
Able to understand, comply, and implement established processes, practices, and systems.
Uses skill and judgment to ensure written or verbal outputs are clear, accurate, grammatical and of appropriate tone.
Able to present effective and compelling messages to individuals, groups, and the public.
OTHER JOB REQUIREMENTS:
Organizes workload throughout the day to meet project timelines and deadlines.
Maintains professional behavior, dress and appearance at all times.
Attends meetings and trainings as requested.
Assists with other duties as assigned on a regular or occasional basis.
To apply, please forward resumes to firstname.lastname@example.org
OneOC is proud to be an equal opportunity employer.