We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Salary range: $45000 - $50000 per year.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.
Onboard new client accounts, which includes the collection of required documentation and client information
Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.
Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
Strong written and verbal communication skills.
Detail-oriented with the ability to line up and organize workflow.
Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner.
Supplemental Pay:
Work Location: One location