Job Description

Title: Online Communities Program Specialist

Department: Consumer Marketing

Reports to: Online Communities Manager

Starting Salary Commensurate with Experience: $54,000 - $58,000 / year

Purpose : The Online Communities Program Specialist is accountable for assisting in the day-to-day operations of The Lingraphica Community programs, which provide daily, virtual support group and conversation group sessions for individuals with communication disorders and their care partners. The primary responsibilities of this position will include building and launching new session events, developing session content, facilitating sessions, engaging with and supporting members as well as facilitators, and supporting future program offerings and expansion. This position is critical for the growth of our online community programs.

**Essential Duties & Responsibilities **

• Create and launch virtual session events for multiple online communities
• Monitor and respond to member and facilitator email inquiries
• Facilitate regular virtual conversation & support group sessions
• Collaborate with the Online Communities Manager to support program initiatives
• Represent Lingraphica program offerings with consumers and SLPs
• Assist with the planning and execution of content for virtual sessions and other member engagement opportunities
• Identify new relationships and nurture existing relationships with communication disorder organizations, universities, and clinicians
• Coordinate special virtual events and session offerings throughout our various online communities
• Create and launch member and facilitator-specific surveys as well as analyzing data to identify trends

**Other Duties & Responsibilities **

• Cross-team collaboration for day-to-day functions and project development
• Assist with various marketing initiatives & campaigns as needed to promote online community offerings
• Coordinate with our Digital Marketing Team on social media content creation and the management of our communities’ social media accounts
• Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

• Excellent organizational skills and the ability to prioritize tasks, demonstrate proactivity, and workload flexibility
• Strong technological skills, including use of Microsoft Office, Canva, and Zoom
• Willingness to provide consistent world-class customer service
• Strong communication skills, including speaking publicly to a large group
• Possessing a creative mindset and being comfortable thinking outside the box and challenging the status quo

**Education & Experience **

• Associate’s degree in communication sciences & disorders or a related field, or a combination of education and experience, required
• SLPA certification or some clinical experience with adult populations, preferred
• Previous engagement or work experience with an aging population and/or the disabled individuals, required
• Leading or participating in previous support groups (in-person or virtual), required
• Proficiency with HubSpot, Slack, and forums/community platforms, preferred
• Social media experience, preferred
• Public speaking experience, preferred
• Experience using project management tools, preferred

Additional Information

**Work Environment & Physical Demands **

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation.

Travel

Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings is required 2 times per year.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $54,000 and $58,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package* and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

• Paid Time Off (sick, personal, and vacation)
• Paid Company Holidays
• 401(k) Retirement Plan and Contribution
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
• Life & Short-Term Disability
• Voluntary benefits such as Critical Illness, Hospital Indemnity and AD&D insurance
• Stipends for health and wellness, home office setup and professional development
• Paid Family Leave
• Annual bonus program
• Annual merit increases
• Year-Round Flex Friday’s
• Discounts on travel, entertainment, home/pet/car insurance

To learn more about Lingraphica, visit:www.lingraphica.com! To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.