JOB DESCRIPTION

The Computer Support Specialist provides technical support for employees. Responsibilities include assigning, installing, maintaining, and configuring computer hardware and software and ensuring the security of networks and systems. This role also provides guidance to users regarding operation of equipment, network administration, and troubleshooting user support issues.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

High school diploma or equivalent; Bachelor's degree in related field preferred

2+ years experience providing basic computer support or training to youth and/or adults

Knowledge of PC hardware and software configurations, troubleshooting and maintenance

Experience installing, troubleshooting, and managing Microsoft products

Experience troubleshooting email related issues

Configuration, management, and troubleshooting skills for routers, switches, and firewalls

Ability to multitask in order to complete responsibilities in a timely and accurate manner.

Ability to recognize IT issues and opportunities and determine the appropriate action required

Ability to use time effectively and efficiently

Knowledge of network infrastructure standards

Experience working with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)

ULMS Total Compensation – Temporary Employees

PTO accrued at 0.07361 per hour worked

Employee Assistance Program - ~$37.80 per year

LinkedIn Learning Account

Professional Development Funds – up to $1500 per year for approved professional development activities

WA State Paid Family & Medical Leave – 0.8% of salary - 100% employer paid

Workers Compensation Coverage - $395.20 - $3,591.33 per year (depending on class code)

Taxes – 9.8% of salary

At the Urban League of Metropolitan Seattle, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment or services based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factor.