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Customer Service Advisor

OpExpert Consulting

Customer Service Advisor

Oakland, CA
Full Time
Paid
  • Responsibilities

    We are looking for Customer Service Advisors to join our team! CSA's create a welcoming environment for our customers to enjoy. This position will encompass a full array of tasks and duties. This is considered a retail position. Our ideal candidate will be able to do some sales and engage customers in our offerings. This position requires previous cash handling experience.

    ESSENTIAL FUNCTIONS:

    • Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
    • Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
    • Follow all company policies and procedures (especially safety!)
    • Identify when customer interaction requires assistance from management.
    • Complete sales training and follow the 5 Step Sales Model. Engage in continuous training and education in all areas of the business.
    • Additional duties as assigned.

    QUALIFICATIONS:

    • Must work safely at all times.
    • People skills – with positive and outgoing attitude.
    • Able to work retail hours including overtime, weekends and holidays.
    • Must have reliable means of transportation.
    • Must be able to read, write, and speak in the English language.
    • Bilingual in Spanish a plus, but not required.
    • Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
    • Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
    • Previous experience in a retail environment preferred but not required.

    PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS:

    Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.

    • Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
    • Vision must be sufficient to perform job functions safely as described above.
    • Able to work on feet (stand and walk) for assigned work shift.
    • Ability to lift and carry up to 25lbs without additional support.

    JOB CONDITIONS:

    • Exposure on a regular basis to outdoor weather conditions.
    • Exposure to occasional noisy conditions and machinery operation.

    PLEASE NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THEY ARE NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED.

    All U.S. applicants must be 18 years of age or older.