Job Description

Home Loan Center Loan Servicing Officer is responsible for the loan daily reporting, loan payment & property tax monitoring, compliance documents and disbursing funds for residential loans. JOB RESPONSIBILITY AND DUTIES:

1. Handle Loan Payment(s), Late Charge(s), NSF payment(s), Non-post/Rejected item(s) and GL monitoring/reconciliation(s) daily.
2. Perform courtesy call loan payment follow-up prior to last day of grace period.
3. Coordinate and update Credit Admin Dept. for the property tax payment status.
4. Assist and resolve client issues and inquiries for servicing of loans.
5. Update the system (Precision) for Change of Address and Automatic Payment requests.
6. Generate and review the mortgage daily reports.
7. Perform the GL Certification upon request by Accounting Dept. & provide the Holdover GL Report to Note Dept. monthly.
8. Monitor the up-to-date Mortgage Hazard/Flood & Fire Insurance, Final Title Policy& Recorded D/T.
9. Scan the Recorded D/T, Note & Credit Approval Report and upload them into Precision.
10. Review all vendors’ invoices and release disbursement check(s) to Appraisers.
11. Prepare Pay-off demand statement as requested by the beneficiary/trustor.
12. Process the service release/ pay-off figure for regular pay-off and transferred loans.
13. Submit information of regular pay-off loans for Reconveyance and Recording.
14. Generate a cashier check for pay-off residue and all tickets transactions related to all loans.
15. Set-up, analyze & release disbursement check for PMI, Fire Insurance, Property Tax & Residual for Escrow Account(s).
16. Board & input the funding figures for the new portfolio/salable loan into Precision.
17. Register tax service for portfolio loans on/after funding & MERS for salable loans within 7-calendar-day from funding date.
18. Sorting/Sending/Resending Mails i.e. Goodbye letter (pay-off/transferred loans), Follow-up letter/notice (Insurance, Loan Payment), Returns mails.
19. Responsible for compliance of documents and adhering to policies and procedures.
20. Responsible for compliance as it related to residential mortgage loans, such as BSA, OFAC, Reg. Z, RESPA, etc.
21. Provide good customer service to all customers and potential customer of the Bank, as needed and as required for obtaining necessary documents for other departments of the Bank.
22. Provide regulatory agencies with all requested information and/or statistics on loans files under your responsibility.
23. Keep informed of policies, practices, regulations, and laws as applicable to your function. QUALIFICATIONS: Education and/or experience: • Bachelor’s degree in Business Administration or related field or equivalent work experience. • Minimum 2 years of banking experience preferred. • Ability to retain a broad knowledge of tasks performed in the lending functions. • Ability to analyze and organize financial information and perform complex financial calculations.

Company Description

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our employees. We celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain, and reward top talent. We would like to be your partner in success and happiness! Join our TEAM - Together Everyone Achieves More