Job Description

OPEN DESK, INC. is a growing firm located just north of Raleigh in Wake Forest, NC.  We focus on information gathering for the insurance, legal, and HR industries. We are seeking a professional, highly motivated candidate to join our team as a SOCIAL MEDIA/ONLINE RESEARCH SPECIALIST. This is an entry-level position with great benefits and growth opportunities, including paid training.

SUMMARY:

This position will play a critical role in meeting deadlines to ensure superior customer service. Our team is comprised of skilled, professionally trained researchers and analysts with curious minds who explore, analyze, and consolidate findings for our clients.  Ideal candidates must be able to research, review online findings, and simplify any obtained information into a usable report template for customers. Candidates should be very organized, pay attention to detail, and have good verbal and written communication skills.  This position is located in our Wake Forest, NC office.

RESPONSIBILITIES AND DUTIES:

• Research various social media and online platforms to gather facts relating to an insurance claim based on client needs
• Communicate and document meaningful and authenticated information to clients in concise reports
• Maintain strong data integrity with keen attention to detail.
• Employ the use of various programs and forms of technology, including Microsoft Office and web research.
• Ability to communicate professionally, politely, and concisely
• Consistently meet deadlines with superior quality

QUALIFICATIONS AND SKILLS:

• 0-5 years experience.
• Associates degree or Bachelor’s Degree preferred.
• Must have experience using social media
• Possess excellent computer and research skills.
• Ability to establish priorities and work independently with little supervision.
• Maintain a high level of accuracy while balancing changes in workload.
• Ability to type at least 50 WPM.
• Ability to adapt to changing priorities based on organizational needs.
• Sense of urgency and proactive behavior.
• Motivated self-starter.

BENEFITS:

• Health, Dental, and Vision Insurance
• 401K
• Short Term Disability, Long Term Disability, and Life Insurance
• Flexible Spending Account
• PTO and Paid Holidays

WORKPLACE CULTURE:

Open Desk, Inc. has invested in creating and maintaining a positive, upbeat work environment. We invest in our employees and always seek to promote from within. We celebrate our employees with recognition for performance, personal and professional milestones and host social and volunteer opportunities monthly.

Company Description

Open Desk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The staff is comprised of skilled, professionally trained researchers and analysts with curious minds who perform research, simplify data, analyze information, and report findings. Since its inception, Open Desk has provided clients with quality information in a timely manner. With flexible and readily accessible resources, the team’s capabilities of delivering relevant research has proven to be invaluable to corporations nationwide.