FRONTLINE PARTNER (TEMPORARY, PART TIME) - EXCELSIOR OFFICE

ABOUT US:

“It always seems impossible until it's done.” - Nelson Mandela

At Open Door Legal (ODL), we're pioneering the country's first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us. To achieve this ambitious goal, we've created an award-winning and best-in-class legal aid organization full of passionate, motivated, gritty, thoughtful, and team-oriented people.

We believe that injustice is the heart of poverty and we're looking for someone to join us in having a systemic impact on how we, as a society, ensure justice for all.

OVERVIEW OF POSITION 

The key goal for the Frontline is to ensure all guests get appropriate service in a timely manner. The Frontline Partner position is the first point of contact for all current and prospective clients thus, they are ultimately responsible for displaying our values of support and access. Overall, this position is intended for someone with a customer support, administrative, social work or non-profit background who is looking to learn more about the law and make a difference in clients' lives with an innovative, results-oriented, and fast-growing organization. 

This position will be based in our Excelsior office location (60 Ocean Ave.). Excelsior is one of the city's most ethnically diverse neighborhoods as reflected in the local businesses and community centers in the area. We see access to the justice system as essential for alleviating poverty, preventing displacement, and ensuring justice in the community. Our Frontline Partner in Excelsior should be passionate about working with this community and advocating for universal legal access.

Throughout all of this, you will embody our values (passion, grit, dynamic, team-oriented, and caring) and have them guide your work and the way you relate within our team and with all who enter the office. You will report directly to our Frontline Attorney. 

FRONT DESK ADMINISTRATION/GUEST SUPPORT RESPONSIBILITIES:

• Cover the front desk 3 days a week between Monday and Friday, from 8:45 AM to 5:15 PM, at our Excelsior office location and ensure the needs of the physical office are met.
• Assist guests with accessing our services, including completing our screener form and attending their scheduled meetings.
• Manage the information flow coming into the office (phones, email, voicemail, text messages, faxes, physical mail, etc.) to ensure everything is properly recorded, scanned, and that the right staff member receives the information in a timely manner.

REQUIREMENTS:

• Daily work schedule of 8:45-5:15, plus an unpaid 30 minute meal break and two, paid 15 minute rest breaks in our Excelsior office. Please note, there are no remote work options for this role.
• Exhibits cultural humility and genuinely enjoys working with members of the community, including those experiencing trauma and/or who have mental health conditions. 
• The ability to create a welcoming and enthusiastic atmosphere. 
• Willing to learn basic legal concepts.
• Highly functional computer and typing skills, including a WPM greater than 45 WPM.
• Must have some experience working in an office environment.
• Must be self-directed, able to work independently, and able to solve difficult problems.
• Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment, sitting, standing, and lifting up to 10 pounds occasionally
• Authorized to work in the U.S. without sponsorship.

BONUS POINTS:

• Completion of an associate's or bachelor's degree in social work or similar field.
• Experience working with low-income and vulnerable populations.
• Experience working with individuals with mental illness or substance use disorders.
• Experience using Salesforce.

THIS IS A NON-EXEMPT, PART-TIME POSITION, STARTING AT $28.85/HOUR (AROUND $60,000 ANNUALLY) WITH THE POTENTIAL FOR ADDITIONAL SALARY BASED ON EXPERIENCE. THIS POSITION IS 3 DAYS IN-OFFICE PER WEEK.

IDEAL STARTING DATE FOR THIS POSITION: JANUARY 30, 2023

PRIORITY APPLICATION DATE: JANUARY 28, 2022

TIMEFRAME: APPROXIMATELY 3 MONTHS

PERKS:

• Generous paid time off per year 
• Internal advancement opportunities. We believe everyone is always learning.  We write individual learning plans for each staff member and provide many internal and external mentorships, coaching, and learning opportunities (conferences, workshops, etc.).
• We are a fun and hard-working office with best-in-class technology solutions (including Salesforce) for anyone who's passionate about making a meaningful and measurable difference.

Open Door Legal is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law including the San Francisco Fair Chance Ordinance.

We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at whitney [at] opendoorlegal [dot] org.

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