About OpenDrives
OpenDrives makes ultra-fast network-attached storage (NAS). With roots in media and entertainment (M&E), we provide solutions for other industries like healthcare, corporate video, gaming development, surveillance video and many more. We pride ourselves on two things: making the fastest shared storage in the world, and providing the absolute best customer experience. We're a small and successful company on the move. We go the extra mile both for our teammates and for our customers.
OpenDrives support is at the heart of customer satisfaction. Our customers are excited to tell others about OpenDrives support staff. Our customers have enough people telling them, “it's not our problem”, so we focus on helping the customer identify and, when we can, solve, the problems they have, even when it's not our stuff (and it's usually not. Like 87% of the time not. Really. We have proof.)
THE SELECTED INDIVIDUAL WILL
As an OpenDrives support engineer, you are the face of the company. In this position, you are the primary point of contact for all client support requests. You troubleshoot problems to identify the cause and investigate and implement solutions to resolve issues in a timely manner. You should be super chill while doing so.
This includes:
**not a real requirement
POSITION REQUIREMENTS
EXPERIENCE, TECHNICAL KNOWLEDGE AND OTHER QUALITIES WE'RE LOOKING FOR...
You are a hero of production and post-production IT. You excel under pressure while remaining calm, and are organized and thorough. You sail through editing, compositing, VFX and rendering configuration panes as effortlessly as standing up workstations and servers, and you know that your customer's deadline is your deadline. You communicate clearly and can speak to your audience's technical level, from console jockey to non-technical artist and everything in between.
Qualifications and/or experience we think are required to perform the role:
Experience we think helps out a lot:
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear; stand and walk. The employee must be able to occasionally lift and/or move up to 60 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
BENEFITS:
We have some awesome perks if you want to work with us.