About OpenDrives

OpenDrives makes high-performance network-attached storage (NAS) for Media, Entertainment, Education, Health Care, and much more. Backed by a recent $20M capital raise, we are positioning ourselves to become the new leader in storage technology. Leveraging our industry expertise, open mindsets, and affinity for solving hard problems, we intend to disrupt the storage market space. 

Our Customer Experience department is looking for Professional Services who are self-motivated, understand customers' needs, communicate them to the team appropriately and escalate issues when necessary.

THE SELECTED INDIVIDUAL WILL

As a Professional Services Engineer, you are the face of the company for all new customers. You are a primary point of contact for new installations and modifications to existing deployments. You will be responsible for shepherding customers through the OpenDrives product installation process from post-sale to the eventual Support handover. 

POSITION & DESCRIPTION

As a Professional Services Engineer, you will provide post-sales services including: provisioning, implementing, and integrating new systems into both new and pre-existing environments. Additionally, this role may require identifying client needs, project management/planning, system optimization, workflow optimization, and customer support transitioning.

Responsibilities include:

• Serve as the technical point of contact during customer engagements and implementations
• Provide project implementation support onsite and/or via remote access
• Creating and maintaining project documentation during implementation, including customer requirement analysis, scoping of work, production testing, and summarizing customer feedback
• Provision storage systems for both internal and external implementation
• Escalate customer issues to management in a timely manner

POSITION REQUIREMENTS

EXPERIENCE, TECHNICAL KNOWLEDGE, AND OTHER QUALITIES WE'RE LOOKING FOR...

• Demonstrated ability to take point on projects and lead customers through complex processes
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain strong customer satisfaction
• Knowledge of storage administration and concepts of file systems, mounts, disk partitions, disk partitioning, and raid levels
• Advanced knowledge in at least 2 of the following operating systems: OS X, Linux*, Windows 10
• Knowledge of networking technologies including subnetting, routing, network administration, switch and router management, and awareness of the OSI model
• Must possess strong troubleshooting, problem-solving and critical thinking skills
• Must be self-motivated and understand how to prioritize
• Must be able to travel internationally
• Ability and willingness to continue learning new skill sets
• Capable of occasionally lifting 20-25 lbs 
• Must be capable of standing on feet for prolonged periods of time

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear; stand and walk. The employee must be able to occasionally lift and/or move up to 20-25 pounds. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PERKS

OpenDrives believes strongly in creating a safe, open workplace for all employees to thrive. 

• Progressive vacation package 
• Full-time remote position
• Great medical, vision, and dental coverage
• 401k options 
• Awesome team members
• Rapidly growing company with opportunities for career growth