OpenDrives makes ultra-fast network attached storage (NAS) with roots in media and entertainment (M&E) and provides solutions for other industries like healthcare, corporate video, gaming development, surveillance video and many more. We pride ourselves on two things: making the fastest shared storage in the world, and providing the absolute best customer experience. We're a small and successful company on the move. We go the extra mile both for our teammates and for our customers.
OpenDrives support is at the heart of customer satisfaction. Our customers are not just happy but excited to tell others about OpenDrives support staff. Our customers have enough people telling them, “it's not our problem”, so we focus on helping the customer identify and, when we can, solve, the problems they have, even when it's not our stuff (and it's usually not. Like 87% of the time not. Really. We have proof.)
OpenDrives began its success track years ago and has built a great team – which includes a CEO who previously built three digital media companies, a CTO who built a Studio infrastructure, and an investor board that includes Thomas Tull, the Founder and CEO of Legendary Entertainment which was recently sold to Wanda Group for $3.5 Billion.
THE SELECTED INDIVIDUAL WILL
You are a hero of production and post-production IT. You excel under pressure while remaining calm, and are organized and thorough. You sail through editing, compositing, VFX and rendering configuration panes as effortlessly as standing up workstations and servers, and you know that your customer's deadline is your deadline. You communicate clearly and can speak to your audience's technical level, from console jockey to non-technical artist and everything in between. You are the face of OpenDrives and represent us to the customer.
POSITION & DESCRIPTION
As a Professional Services Engineer, you will provide post-sales services including: Provisioning, implementing, and integrating new systems into both new and pre-existing environments. Additionally, this may require identifying client needs, project management/planning, system and workflow optimization, and customer support transitioning.
EXPERIENCE, TECHNICAL KNOWLEDGE AND OTHER QUALITIES WE'RE LOOKING FOR...