THE VAST SUPERVISOR PROVIDES LEADERSHIP AND BUSINESS DIRECTION TO THE PROJECT MANAGEMENT TEAM AND TECHNICAL CONSULTING TO SALES AND CUSTOMERS ON DATA PROCESSING, PROGRAMMING, PRINTING, IMAGING, MAILING, ELECTRONIC DOCUMENT PRESENTMENT AND DELIVERY AND PRODUCTION PLATFORM CAPABILITIES AND SOLUTIONS.   OVERSEES PROJECT DEVELOPMENT AND ON-GOING PROJECT MANAGEMENT OF VOLUME OUTSOURCED TO RR DONNELLEY.  

1. PROVIDES LEADERSHIP AND DIRECTION TO THE PROJECT MANAGEMENT TEAM THROUGH MANAGING COMMUNICATION, PERFORMANCE EVALUATIONS, OBJECTIVES SETTING, RESOURCE PLANNING, PROBLEM RESOLUTION, PROMOTING MORALE, FACILITATING TRAINING, DEVELOPMENT AND CAREER PLANNING.   CREATES AND FOSTERS A TEAM ENVIRONMENT.  PROVIDES ONGOING GUIDANCE, MENTORING AND PLANNING WITH TEAM MEMBERS.   2. OPERATES AS A TECHNICAL LIAISON BETWEEN CUSTOMERS, SALES AND THE PRODUCTION FACILITY TO SUPPORT NEW BUSINESS AND DEVELOPMENT OF EXISTING BUSINESS.   CONSULTS WITH CUSTOMERS REGARDING RRD PROJECT DEVELOPMENT METHODOLOGY WHICH INCLUDES; TRANSMISSION PROTOCOLS (T1, DIRECT MAINFRAME, FTP, SFTP, ETC.), DATA FLOW AND ENCRYPTION, INPUT RECORD LAYOUTS (FLAT FILE, PDF, AFP, POSTSCRIPT, ETC.), PRE-AUDIT RECONCILIATION REQUIREMENTS THAT INCLUDE HEADER/TRAILER RECORD COUNTS, BUSINESS RULES FOR MAPPING INPUTS TO OUTPUTS (COMPOSITION RULES: FONT SIZE, SPACING RULES, DATE & TIME CONVERSIONS, WHITE SPACE/WIDOW ORPHANING, OPTICAL CHARACTER READER (OCR) SPECIFICATIONS FOR THE CUSTOMERS LOCK BOX VENDOR, ETC.) AND POST-AUDIT RECONCILIATION REQUIREMENTS THAT INCLUDE AUTOMATED DOCUMENT FACTORY (ADF) REPORTS, USPS REPORTS AND FULL PRODUCTION RECONCILIATION STATUS.   HELPS CUSTOMERS UNDERSTAND COLOR PRINT VARIABLES AND THE CONVERSION PROCESS REQUIRED TO PRODUCE COMPATIBLE FILES.  PROVIDES COST EFFECTIVE PRODUCTION SOLUTIONS BY UNDERSTANDING CUSTOMERS’ MAIL CONSTRUCTION SPECIFICATIONS AND MATCHING THEM TO THE VARIOUS PRINT, IMAGING AND INSERTING TECHNOLOGIES WITHIN THE BCS PLATFORM.  EDUCATES CUSTOMERS AND SALES IN NEW PROPRIETARY AND COMMERCIAL PRODUCTION TECHNOLOGIES.  CONSULTS AND PLANS WITH SISTER FACILITIES ON MULTI-SITE PROJECTS REGARDING DATA PROCESSING, PROGRAMMING, PROJECT MANAGEMENT AND PRODUCTION.  COORDINATES DISASTER RECOVERY AND BUSINESS CONTINUITY PLANNING BETWEEN SITES WITH FACILITY PERSONNEL, SALES AND CUSTOMERS. THE VAST SUPERVISOR IS THE ESCALATION POINT PERSON FOR CUSTOMERS AND SALES REGARDING PROJECT MANAGEMENT, PROGRAMMING AND PRODUCTION ISSUES.  THEY MAKE RISK ASSESSMENTS AND ASSIST CUSTOMERS IN GENERATING SOLUTIONS.   3. LEADS TEAM CONTINUOUS IMPROVEMENT/QUALITY EFFORTS BY ANALYZING AND ADDRESSING TRENDS AND IMPLEMENTING SOLUTIONS.  SERVES AS PROCESS OWNER OF SOP’S AND QCP’S AS REQUIRED TO ENSURE FLAWLESS EXECUTION.   LEADS CORRECTIVE ACTION EFFORTS TO REDUCE ERROR FREQUENCY AND SEVERITY.   THE VAST SUPERVISOR ENSURES COMPLIANCE TO PROCEDURES RELATING TO THE SECURITY OF CUSTOMER DATA.     4. OVERSEES STAFFING AND SELECTION DECISIONS, ALLOCATES RESOURCES AND MANAGES PROJECT ASSIGNMENTS FOR THE TEAM.   RESPONSIBLE TO BALANCE RESOURCES AND FOR MAKING PROJECT ASSIGNMENTS BASED ON ASSESSMENT OF THE COMPLEXITY OF WORK VOLUME AND THE SKILL LEVEL OF THE TEAM MEMBERS.   ANALYZES BUSINESS NEEDS, TRENDS AND FORECASTS PROJECT VOLUME.    PROVIDES JUSTIFICATION RELATING TO STAFFING DECISIONS.  OVERSEES INTERVIEWING PROCESSES AND RELATED FEEDBACK.   5. RESPONSIBLE FOR DEVELOPMENT AND IMPLEMENTATION OF NEW ELECTRONIC SERVICES AND PRODUCTS (I.E. ON-LINE ELECTRONIC BILL PAYMENT AND PRESENTMENT).   MANAGES THIRD PARTY VENDORS REQUIRED TO SUPPORT ONLINE APPLICATIONS AND DATA PROCESSING (I.E. FAX PROVIDER, CREDIT CARD AND ACH PAYMENT PROVIDERS).  MAY ASSIST IN DEFINING THE NEED FOR SPECIFIC EQUIPMENT AND PRODUCT BY COORDINATING WITH THE PRODUCTION FACILITY AND SALES TO IDENTIFY AND JUSTIFY BUSINESS NEEDS AND PRODUCT NEEDS TO ACHIEVE QUALITY, ON-TIME DELIVERY, AND CUSTOMER SATISFACTION GOALS.  PROVIDES JUSTIFICATION FOR CAPITAL EXPENDITURES.  TROUBLESHOOTS AND RESOLVES ESCALATED TECHNICAL ISSUES RELATING TO DOCUMENT ARCHIVING, EMAIL NOTIFICATION, EMAIL DELIVERY AND SECURITY.   ALL VAS TEAMS SUPPLY DATA FEEDS FOR INTERNET APPLICATIONS WHICH REQUIRES KNOWLEDGE OF PROGRAMMING SPECIFICATIONS AND DESIGN, FILE LAYOUT, FILE TRANSMISSION AND DATA RECONCILIATION.   6. MONITORS, ANALYZES, AND EDUCATES TEAM REGARDING FINANCIAL PERFORMANCE BY MONITORING FACILITY FINANCIAL STATEMENTS, TEAM COSTS, OVERTIME AND HOURS TO ENSURE PROPER COST CONTROLS.  WORKS WITH SALES AND TEAM MEMBERS TO PROVIDE FORECASTING INFORMATION TO THE FINANCE GROUP.  ASSISTS WITH BUDGETING.   7. HANDLES TEAM PROBLEM RESOLUTIONS AND ADDRESSES ISSUES THAT ARE ESCALATED BY GENERATING EFFECTIVE SOLUTIONS FOR GRIEVANCES, COMPLAINTS, AND DISCIPLINARY ACTIVITY TO INCREASE MORALE AND JOB SATISFACTION, AND REDUCE TURNOVER AND ABSENTEEISM.      OTHER POSITION RESPONSIBILITIES 1.  MAY INCLUDE OTHER DUTIES AS ASSIGNED AND MAY REQUIRE SOME TRAVEL. 

RR Donnelley is an EEO/AA including Vets and Disabled Employer

Required Skills Required Experience