Benefits:

401(k)

Paid time off

Training & development

Dental insurance

Employee discounts

Free uniforms

Health insurance

Vision insurance

Silver Stars Gymnastics

Position Overview:

The Operations Coordinator plays a key role in ensuring the smooth day-to-day operations of the gym. This position combines leadership, administrative, and customer service responsibilities. As well as, overseeing scheduling, staff coordination, and program support while maintaining a positive and efficient environment for staff, clients, and families.

Key Responsibilities

Scheduling & Coordination

Organize class schedules, staff shifts, meetings, and special events.

Coordinate staffing needs to ensure smooth daily operations.

Manage calendars and communicate schedule changes promptly.

Communication & Leadership

Act as the primary contact between management, staff, parents, and vendors.

Lead, train, mentor, and support staff to uphold company standards.

Share updates, feedback, and concerns with leadership to improve operations.

Staff Support & Performance Management

Assist in hiring, onboarding, and training new team members.

Provide ongoing performance feedback and support staff development.

Address performance or disciplinary concerns professionally and promptly.

Customer Service & Sales

Greet customers and provide excellent front-line service.

Assist with check-ins, answer questions, and resolve issues quickly.

Promote company programs and handle sales transactions accurately.

Program & Event Support

Help plan, organize, and execute events, camps, parties, and new programs.

Ensure all programs follow safety protocols and curriculum standards.

Support marketing efforts and community engagement initiatives.

Administrative & Office Management

Handle phone calls, emails, records, and documentation accurately.

Maintain organized administrative systems and up-to-date records.

Manage supplies, track inventory, and place orders cost-effectively.

Keep the office clean, safe, and welcoming for clients and staff.

Facility & Safety Oversight

Monitor the facility to ensure a clean, safe, and well-maintained environment.

Ensure equipment and classrooms meet safety and operational standards.

Enforce compliance with all company policies and regulations.

Team Collaboration & Flexibility

Attend team meetings and contribute to planning and goal-setting.

Support all departments as needed to maintain efficient operations.

Perform other duties as assigned by management.

Qualifications

Strong organizational, multitasking, and communication skills.

Experience in staff supervision, scheduling, and customer service preferred.

Ability to work in a fast-paced, team-oriented environment.

Positive attitude, attention to detail, and leadership mindset.

Minimum Associates degree required

This position works closely with the General Manager to support all operational areas outlined above. It is a full-time role that requires weekend availability. Previous management experience is required, and familiarity with gymnastics or coaching is preferred but not mandatory. If you are a motivated and organized professional who thrives in a dynamic environment, we encourage you to apply. Please include a cover letter with your application for full consideration.