Benefits:

401(k)

Employee discounts

Health insurance

Opportunity for advancement

Job Description: The Operations Manager is responsible for managing activities that are part of the production of goods and services. Their direct responsibilities include managing both the operations process, the skills of the people following the process, increasing productivity and efficiency, performance improvement, and operations strategy. Report to the Director of Operations.

2025 CEM Scorecard:

Interpret CEM feedback, analyze trends, and implement service-enhancing strategies for areas of improvement

Speed of Service = 76%

Order Accuracy = 97%

Food Quality = 26.5%

Attentive & Courteous = 79%

Responsibilities of the Operation Manager include:

General tasks such as:

Attendance (Call-outs and other time punch issues)

Change Fund Money Count

Labor/Productivity analysis

Operational tasks including iPOS, drinks, food handling, stocking, etc.

Operating marketing Events that have an impact on operations

Inventory count and maintenance

Ordering as necessary

Ensure all Team Members are working under the standards of operation by working alongside and training Team Members to training requirements

Adhere to and enforce Food Safety and sanitation standards

Provide exceptional customer service to all guests and resolve complaints in an efficient and friendly manner

Drive-Thru:

Understand and lead the flow of the drive-thru traffic

Monitor order accuracy and speed of service

Identify bottlenecks and implement efficiency solutions

Coach and deploy team members effectively

Hospitality:

Train team members on proactive guest care and recovery

Develop team members in consistent second-mile service and genuine hospitality

Kitchen:

Understand food safety protocols and quality standards

Support BOH leaders in kitchen flow and support overall operations

Requirements and skills:

Goal-oriented and problem solver

Time management skills and ability to multitask

Exceptional customer service skills

Written and verbal communication skills

Outstanding poise in a fast-paced business environment

Superior and consistent leadership skills

Preferred qualifications:

Bachelor's degree or above, preferably in a business or marketing field of study

Experience as a leader food service operations

Years of Experience: 2

Bilingual: English and Spanish

This is a full time position.

This person must be skilled in time management.

This person must be self-directed and highly organized.

This person must master all knowledge and skills of every position in the Restaurant.