Benefits:
Free uniforms
Help or transport service
Opportunity for advancement
Training & development
Overview
The Operations Manager leads field operations to ensure consistent, high-quality service and strong client satisfaction. This role visits clients and sites to evaluate the team executing to standards. They set and execute operational strategy, drive continuous improvement, and oversee Area Managers and front-line supervisors. Reporting to Senior Leadership, the Operations Director balances daily operations with long-term planning.
Key Responsibilities
Operational Leadership
Develop and implement strategies to improve quality, efficiency, and scalability.
Set and enforce operating standards, policies, and procedures.
Track performance and hold teams accountable for results.
Team Management
Lead and develop Area Managers, supervisors, and staff.
Coach and mentor leaders, set clear goals, and conduct reviews.
Maintain staffing levels, onboarding, and training in partnership with HR.
Quality & Process Improvement
Conduct regular site inspections and service evaluations.
Step in to clean when required
Drive initiatives to reduce inefficiencies and improve consistency.
Ensure cleaning processes follow industry best practices.
Resource & Budget Oversight
Manage budgets to meet financial goals while maintaining quality.
Allocate staffing, equipment, and supplies effectively.
Monitor expenditures and identify cost-saving opportunities.
Client Relations
Build strong relationships with key clients through regular communication.
Address service issues promptly and ensure client retention.
Support new account transitions and represent the company in client meetings.
Cross-Functional Collaboration
Partner with Sales, HR, and Finance to align operations with company goals.
Provide operational insights for strategic growth planning.
Qualifications
3–5 years in operations management, preferably in janitorial or facility services.
Proven ability to lead large, dispersed teams.
Experience with budgets, P&L, and resource planning.
Strong knowledge of safety standards and compliance.
Bachelor’s degree in Business or Operations preferred (or equivalent experience).
RBSM certification a plus.