Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

K2J Marketing Partners is a full-service marketing firm working with clients to develop brand awareness through unique, high-end products and events. We offer custom sourcing, fulfillment, closeouts, retail brand offerings, promotional products, onsite event experiences, gift cards and more to fully promote their brand experience.

As the Operations Manager, you are responsible for maintaining and increasing the efficiency of K2J Marketing Partners. This role oversees all operational functions — from order workflow to order fulfillment and process optimization — with a focus on scalability, automation, and service excellence. The Operations Manager will partner cross-functionally with Sales, Finance, and IT to strengthen the company’s operational backbone, driving improvements in cost efficiency, speed, data accuracy, and customer satisfaction.

Day-to-Day Duties and Responsibilities

As the Operations Manager, you’ll apply your professional skills in a wide range of tasks including but not limited to: · Order management and insights – Lead initiatives for continuous order workflow and process improvement, leveraging technology and data to improve our “costs to serve”. Ability to create and manage order status dashboards and actionable insights · Oversee order lifecycle from initial order, through delivery including workflow through our suppliers and fulfillment partners. Monitor and improve KPIs related to Service Level Agreements (SLA), order accuracy, timeliness, cost, and customer satisfaction. · Serve as the main point of contact for fulfillment partner(s) and carriers. Manage vendor performance, conduct regular business reviews, and drive accountability for cost, service, and quality. Negotiate rates, contracts, and service levels with fulfillment and logistics partners. · Ensure accurate inventory management between internal systems and third-party partners. Monitor and reconcile stock discrepancies and coordinate cycle counts and reporting.

· Oversee sales support functions including domestic and offshore resources who are tasked with ensuring orders are fulfilled after initial creation of sales order

· Collaborate with cross-functional teams—sales, sales support, finance, merchandising, and IT—to ensure integrated support for fulfillment processes, customer contract compliance, and regulatory requirements.

· Track and improve processes related to post-fulfillment related customer service issues

· Stay informed about industry trends, regulations, and technology advancements to drive innovation and maintain competitive advantage.

Required Skills & Qualifications

· Proven success leading multi-site or multi-channel operations in a fast-paced, high-volume distribution, or ecommerce environment.

· Strong knowledge of ERP/WMS/IMS systems and data-driven decision-making, ability to analyze and use data for process improvement (i.e., time or activity-based studies)

· Outstanding leadership, project management, and vendor relationship skills.

· Ability to work independently or team as required by the task or project

· Strong PC skills and MS Office skills, excel, Power BI, or equivalent project management platforms

Preferred Skills & Qualifications

· Bachelor’s degree (or equivalent) in Supply Chain Management, Operations, Business Administration, Logistics, or a related field.

· Strong IT skills, including database development

· Financial and account reporting experience