Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Position Title: Operation Manager
Company: RDE Capital Group LLC / RDE Maintenance Services
Reports To: Managing Member / Principal
Location: Dallas–Fort Worth (On-site/Hybrid)
Position Overview
The Operations Manager is responsible for the day-to-day execution of property management and maintenance operations across the RDE portfolio. This role ensures properties are operating efficiently, residents receive a high-quality experience, and teams consistently execute company processes and standards.
This is a hands-on leadership role designed to grow into an Operations Director position as the company scales.
Key Responsibilities
Oversee daily operations across all managed properties
Enforce company policies, procedures, and operating standards
Serve as the primary escalation point for property managers and maintenance supervisors
Ensure consistent execution of leasing, move-ins, renewals, maintenance, and resident communication.
Track and manage key performance indicators, including:
Economic and physical occupancy
Vacancy and delinquency
Work order completion and aging
Security deposit processing timelines
Online reputation and resident reviews
Conduct weekly KPI reviews with property managers
Identify underperforming assets and implement corrective action plans.
Support ownership in executing the annual operating budget
Monitor controllable expenses and vendor performance
Review monthly financial statements and variance reports
Ensure accurate rent collection, delinquency follow-up, and deposit accounting
Coordinate maintenance operations across approximately two maintenance vans
Prioritize work orders, turns, and preventative maintenance
Ensure compliance with safety, habitability, and regulatory standards
Manage vendor relationships and pricing within approved budgets
Own the move-in process and resident onboarding experience
Ensure units are move-in ready, clean, and inspected prior to occupancy
Implement quarterly initiatives to improve resident satisfaction
Drive positive online reviews related to move-in and service experience
Coach, train, and support property managers, leasing staff, and maintenance personnel
Assist with hiring, onboarding, and performance management
Foster a culture of accountability, hospitality, and continuous improvement
Identify and develop future leaders within the organization
Lead execution of quarterly company priorities as defined by ownership
Translate high-level goals into actionable plans for site teams
Track progress and report results weekly and monthly
This role is intended to grow into an Operations Director position upon meeting company scale and performance benchmarks, including:
Portfolio growth to 1,100+ doors
Revenue growth to $1.4M+ annually
Demonstrated ability to consistently hit budget and KPI targets
Proven leadership and development of management-level staff
Qualifications Required
5+ years of property management experience (multifamily or mixed-use preferred)
2+ years in a supervisory or operations-focused role
Strong understanding of property-level financials and KPIs
Experience managing maintenance operations and vendors
Proficiency with property management software and reporting tools
Strong organizational, communication, and problem-solving skills
Preferred
Texas real estate license (or willingness to obtain)
Experience managing 500+ units
Background in value-add or operational improvement environments
Work Environment & Expectations
Full-time, in-office and on-site role
Occasional after-hours availability for escalations
Travel between properties as needed