Job Description

Job Overview

The Operational Field Engineer T1 is a site-based technical support role within the Harsco Environmental division. This position is ideal for candidates with strong foundational IT skills who are looking to grow their experience in a hands-on environment. The role focuses on supporting core IT infrastructure across sites in the US and Canada, with exposure to Operational Technology (OT).

Primary Responsibilities and Activities

• Respond to incidents and service requests, resolving standard issues and escalating when needed.
• Support installation, configuration, and maintenance of IT hardware/software including desktops, servers, network equipment, and telephony.
• Assist with onboarding tasks such as provisioning IT hardware, software, and access for new employees.
• Maintain asset records for IT hardware/software in line with lifecycle and security standards.
• Follow Change and compliance business processes
• Contribute to project planning and execution under guidance.
• Monitor system performance and assist with routine troubleshooting.
• Maintain documentation including support logs and configuration records.
• Operate within standardized IT environments following enterprise procedures.
• Provide limited support for OT systems if required, but prior OT experience is not essential.

Qualifications

Education

• Associate degree or equivalent experience in Information Systems, Computer Science, or related field.

Experience

• 2 years of experience in IT support or technical service roles.
• Exposure to field environments or remote site support

Knowledge and Skills

• Strong knowledge of Windows OS, Microsoft Office, Server environments, and networking basics (IP, DNS, DHCP).
• Troubleshooting and problem-solving skills.
• Clear communication and ability to follow structured processes.
• Familiarity with IT service management tools is a plus.

Key Competencies

• Technical Aptitude: Demonstrates solid understanding of core IT systems.
• Team Collaboration: Works effectively with peers and site teams.
• Responsiveness: Acts quickly to resolve issues and support users.
• Documentation: Maintains accurate records and follows procedures.

Working Conditions

• Site-based role with moderate travel across the US and Canada (approx. 40–50%).
• Works closely with a remote team
• Opportunities to develop technical skills.

Additional Information

We offer competitive benefits, including health insurance, life insurance and disability plans, as well as a 401k with company matching.

Harsco is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.