Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Althouse Restore has been serving the El Paso and Las Cruces Insurance Industry for over almost 40 Years. We are looking for a Restoration Claim Coordinator to join our team, full-time!

Position Summary

We are seeking a highly organized and dependable Bilingual Office Manager to support daily operations for our restoration/emergency services company. This role is essential to keep our office and field crews running efficiently. The ideal candidate is fluent in English and Spanish, excels at multitasking, and has experience with invoicing, collections, Program Management, and estimating platforms such as Dash, XactAnalysis/Xactimate, and Symbility.

Key Responsibilities

Answer and manage incoming phone calls in both English and Spanish in a professional manner

Schedule and coordinate field crews for jobs and emergency services

Prepare, review, and submit emergency service invoices using Xactimate and Symbility

Follow up on outstanding and past-due invoices

Maintain accurate customer files, job documentation, and billing records

Coordinate communication between office staff, crews, and clients

Provide administrative support to management

Ensure efficient daily office operations

Qualifications

Fluent in English and Spanish (required)

Proven experience in office management, administrative support, or restoration industry operations

Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility

Experience in billing, invoicing, and collections

Strong organizational and time-management skills

Ability to multitask and work in a fast-paced environment

Proficiency in Microsoft Office and general office software

Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility

Preferred Experience

Background in restoration, construction, or emergency services

Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility

Familiarity with insurance billing processes

Strong customer service and problem-solving skills

What We Offer

Competitive starting wage of $18 per hour, with the opportunity to earn weekly commissions

Stable, full-time position

Opportunities for professional growth

IRA matching

Paid vacation

Paid PTO