Operations & Accounting Team Member (Franchise / Multi-Unit Support)
Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Pack Member Profile: Operations & Accounting Team Member (Franchise / Multi-Unit Support) We are a growing team supporting multi-unit operators across accounting, operations, and reporting systems. Our focus is helping clients successfully implement, maintain, and get value from their systems. This role is focused on execution. You will be responsible for supporting multiple clients across onboarding, ongoing accounting workflows, and system maintenance. This is a fast-paced, detail-oriented role that requires strong problem-solving skills and the ability to manage multiple priorities. Your role will embody our core values of Innovation, Accountability, Collaboration, Courage, Entrepreneurial Spirit, Pursuit of Excellence, and Tenacity.
Key Responsibilities:
Embody our core values in all that you do.
Support new client implementations across accounting and operational systems
Map accounts between systems (e.g., QuickBooks and operational platforms)
Validate sales, deposits, and financial data
Configure workflows including tip automation and daily sales processes
Identify and resolve gaps in client data or setup
Assist with weekly and monthly close processes
Perform sales validation between POS and accounting systems
Reconcile cash and deposits
Maintain and update system mappings as needed
Support multiple clients simultaneously
Respond to client questions and provide support
Follow up on outstanding items and keep projects moving
Translate system issues into clear next steps for clients
Work across multiple systems including POS platforms, accounting software, and operational tools
Identify discrepancies and resolve issues
Navigate incomplete or inconsistent data environments
Qualifications:
3-5 years’ experience with bookkeeping or accounting
Familiarity with QuickBooks Online
Experience with multi-unit or franchise environments is a plus
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
What We’re Looking For
Strong problem-solving ability
Comfort working in ambiguous or evolving environments
High attention to detail
Ability to follow through and take ownership of tasks
Why This Role Matters
Operators rely on accurate systems and clean data to run their business effectively. This role ensures systems are properly set up, maintained, and functioning so operators can focus on running their business.
This is a remote position.