HVAC Operations Coordinator

Location: Norwalk, CT Industry: Residential HVAC (Franchise-Backed Company)

We are a growing residential HVAC company backed by a nationally recognized franchise, and we’re looking for an Operations Admin / Dispatch Coordinator to help support day-to-day operations as we continue to expand.

This role is ideal for someone who thrives in a fast-paced environment, understands HVAC service operations, and is excited to help build and grow a business from the ground up.

Responsibilities

Dispatch technicians and manage daily service schedules using ServiceTitan

Coordinate with technicians to ensure efficient routing and job completion

Manage supplier relationships and assist with ordering equipment and materials

Prepare customer quotes and proposals

Support basic sales activities and follow-ups

Maintain accurate job records and scheduling within ServiceTitan

Assist with operational coordination as the business continues to grow

Requirements

Experience using ServiceTitan

Previous experience in dispatching or operations within an HVAC, plumbing, or home service company

Experience managing suppliers and job materials

Experience preparing quotes or assisting with sales

Strong organizational and communication skills

High-energy personality with a “hustle” mindset

Excited about helping grow a new and expanding business

Compensation & Benefits

Salary: $60,000 – $80,000 annually (plus sales incentives)

100% employer-paid health insurance (no deductible)

401(k)

Sales incentive opportunities

Company tablet

Growth opportunities within a rapidly expanding company