Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Vision insurance
Job Title: Operations Administrator Location: Columbus, Ohio Employment Type: Full Time Reports To: Production Manager / Operations Manager
Position Summary
CertaPro Painters of Columbus, Ohio is seeking a full time a full time operations administrator. The Operations Administrator plays a critical role in ensuring residential painting projects run efficiently from scheduling through completion. This position supports field crews, customers, and management by coordinating schedules, managing project documentation, tracking production progress, and maintaining clear communication between all parties. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced service environment.
Key Responsibilities
Project Coordination & Scheduling
Schedule residential painting projects and coordinate crew assignments
Maintain and update production calendars and job timelines
Confirm project details with customers prior to job start dates
Coordinate material ordering and delivery scheduling
Monitor job progress and assist with schedule adjustments as needed
Customer Communication
Serve as a primary point of contact for customers during production
Provide project updates, scheduling confirmations, and follow-up communication
Address customer questions and escalate concerns when necessary
Support customer satisfaction and quality assurance processes
Administrative & Operational Support
Prepare and maintain job files, work orders, and production documentation
Track job progress, completion status, and production metrics
Assist with permit tracking or compliance requirements when applicable
Support invoicing preparation and job close-out processes
Maintain accurate data within company CRM and project management system
Ensure company branded shirts are being worn by crews, company signage is on every job
Team Support
Communicate daily with field crews and production leadership
Assist with onboarding paperwork and scheduling coordination for crew members
Help track equipment, materials, and supply needs
Support internal meetings and production reporting
Qualifications
1–3 years of administrative, scheduling, or operations coordination experience preferred
Experience in construction, home services, or trade industries is a plus
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Proficiency with Microsoft Office, Google Workspace, and/or CRM/project management software
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Strong customer service mindset and problem-solving ability
Skills & Competencies
Attention to detail and accuracy
Time management and scheduling coordination
Professional communication and conflict resolution
Ability to work independently and as part of a team
Adaptability and strong follow-through
Compensation & Benefits
Competitive salary based on experience
Performance incentives or bonus opportunities
Health, dental, vision benefits
401k employer match
Company cell phone and computer
Paid time off and holidays
Opportunities for advancement into Operations or Production Management roles
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.