We are looking for a highly motivated OneSource Customer Operations Associate to provide critical lab support as part of a PerkinElmer lab service team within a Customer account located in Boston, MA. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment. This is a full-time remote role.

Enhance the Customer Experience: To be the first line of support for the scientific community, reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption. Meet regularly with laboratory service providers to ensure open lines of communication. Support needs of filing, auditing, and reviewing documentation in compliance with Customer procedures Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary. To be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair. Be involved in improvement work linked to the assignment. Perform other tasks as needed. Service Scheduling and Processing Monitor & respond to customer requests ensuring effective communication Process requests for equipment service Schedule regular maintenance and record all event activities in applicable CMMS Communicate timely program information to selected service providers to ensure satisfactory delivery of services Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement. Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer requirements. Follow up on service events to confirm the event has been completed and the customer is satisfied. Utilize applicable CMMS, to capture pertinent detail regarding the event. Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal. Work with service delivery team to ensure service delivery goals are met

Support your Team: To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory. To work with PerkinElmer and customer staff to help maintain lab documentation and coordinate archiving. To provide timely communication to lab users on impact of any site service work. This role will work closely with other teams to deliver lab support services seamlessly. May be required to cross-train and back-up other lab support areas.

Basic Qualifications: Associates degree with 1+ years' experience in a customer facing role within a scientific environment OR High School Diploma with 2+ years’ experience in a customer facing role within a scientific environment

Flexible work from home options available.