Job Description

Job Description

Operations Associate

Department: Operations
Reports To: Operations Team Lead
Employment Type: Full-Time
Schedule: Monday-Friday, 7:00 AM – 4:00 PM
Location: In-office
Starting Salary: $40,000-$52,000

About the Role

We're seeking an enthusiastic Operations Associate to join our growing education services startup. This entry-level position is perfect for someone who thrives in a fast-paced, "whatever it takes" environment and wants to make a real impact supporting educators nationwide. You'll serve as our front-line support hero, helping teachers and school administrators while gaining valuable experience across multiple operational disciplines.

What You'll Do

Help Desk Support (35% of role):

• Provide first-line technical support via Zendesk ticketing system and live chat
• Assist teachers and school administrators with software troubleshooting and technical questions
• Handle daily support tickets
• Escalate complex technical issues to appropriate team members
• Maintain detailed records of all customer interactions and resolutions

Administrative Support (35% of role):

• Perform data entry and maintain accurate records across multiple systems
• Support project management activities and logistical tracking
• Handle correspondence with internal teams and external partners
• Complete tasks as assigned across IT, project management, and general operations
• Assist with various operational initiatives as the company scales

Travel (30% of Role):

• Travel is required
• Support product deployment and setup
• Assist with curriculum installation
• Provide on-site support as needed

What We're Looking For

Required Qualifications:

• Advanced Spanish communication skills required
• High school diploma or equivalent
• Proficiency with standard office software suites (Microsoft Office, Google Workspace)
• Strong written and verbal communication skills
• Ability to code-switch communication style based on audience needs
• High level of empathy when working with frustrated or confused users
• Critical thinking skills and ability to problem-solve on the fly
• Comfort learning new software and processes quickly
• Ability to Travel
• Valid Driver’s License

Preferred Qualifications:

• Bachelor's degree
• Experience with ticketing systems (Zendesk preferred)
• Previous customer service or technical support experience
• Possesses or is eager to develop an understanding of basic IT troubleshooting practices

Essential Soft Skills:

• Patience and empathy when supporting users with varying technical skill levels
• Adaptability and flexibility in a rapidly changing startup environment
• Strong organizational skills and attention to detail
• Team player mentality with a "whatever it takes" attitude
• Ability to remain calm under pressure during peak support periods

What We Offer

• Full benefits include medical, dental, PTO, and 401k w/match
• Comprehensive training program to set you up for success
• Opportunity to grow within a scaling education technology company
• Direct mentorship and oversight from experienced operations team members
• Chance to make a meaningful impact in the education sector

Our Team

You'll be joining a core operations team of 6 dedicated professionals, with 4 team members based in your office location. You'll work closely with 2 team leads who will provide guidance, training, and support as you develop your skills in this role.

Ready to Apply?

If you're excited about supporting educators, learning new skills, and growing with a dynamic startup, we'd love to hear from you! This role offers excellent experience across multiple operational areas and the opportunity to develop both technical and customer service expertise in the education technology space.

Company Description

NOLA Education LLC is an innovative curriculum provider for academically at-risk students. Our solution, Star Academy, is an accelerative program proven to advance middle school students, who are at least a year behind, by two grade levels in a single year while dramatically improving grades and standardized test scores. We've achieved a 95% retention rate among at-risk cohorts from which 90% were expected to drop out. Our unique STEM approach to core curriculum re-engages disengaged students by combining hangs-on project based learning with workforce readiness skills.

Company Description

NOLA Education LLC is an innovative curriculum provider for academically at-risk students. Our solution, Star Academy, is an accelerative program proven to advance middle school students, who are at least a year behind, by two grade levels in a single year while dramatically improving grades and standardized test scores. We've achieved a 95% retention rate among at-risk cohorts from which 90% were expected to drop out. Our unique STEM approach to core curriculum re-engages disengaged students by combining hangs-on project based learning with workforce readiness skills.