Operations Associate

Location: Anaheim, CA

Status: Full-time, in office

Compensation: $70,000 to $75,000 (based on experience)

We believe financial planning is about more than just money. By providing our clients with customized financial solutions, we help them pursue the real goal of achieving their hopes and dreams.

We are building a team of people who share our vision, are genuinely caring, and are always there for our clients, while bringing ideas on how we can do things better, make meaningful impact, and grow together. This is an exciting opportunity to welcome an Operations Associate to the team that will play a crucial role in supporting financial advisors while making sure clients receive seamless, proactive, and thoughtful service.

We offer a highly competitive benefits package, including:

• 401(k) with 8% employer profit-sharing contribution after 1 year of service
• Employer-paid health and dental insurance
• Health Savings Account available
• Life Insurance available
• Paid Time Off

The attributes that we are looking for in a teammate include:

• Impeccable ability to maintain confidentiality and integrity
• Attention to detail and quality in all aspects of the position
• Communicate well with clients
• Effective follow-up, deadline focused
• Detail-oriented with high degree of accuracy
• Energetic, eager to learn, willing to cooperate
• Self-motivated with ability to work independently and under direction
• Provide a model for hard work, timeliness, positive attitude, support of management and support of the firm’s values and mission
• Demonstrate a genuinely caring, empathetic attitude toward clients, consistently prioritizing their well-being

If you are a fit for this position, we know that you are interested in more details. Read on!

As an Operations Associate, you can expect to:

• Independently manage tasks and prepare for weekly task review meeting with Advisors
• Provide direct support to the clients
• Resolve client issues in a timely and effective manner
• New Account and service processing including, preparation, review and follow up on all forms and applications
• Complete all paperwork pertaining to maintenance and service of client accounts accurately and in a timely manner
• Enter trades as directed, reviewing when settled to ensure accuracy
• Organize and maintain all client online records, CRM records and Commonwealth Advisor docs
• Desire to efficiently systemize and improve team workflows
• Develop processes and procedures for all responsibilities of job
• Use excellent customer service skills to build client relationships
• Answer phone and emails and handle all client operational issues within capacity
• Use Commonwealth’s systems, COMMunity Link, Client 360 efficiently
• Provide general planning and operations support to Advisors and staff

Qualifications for this role include:

• Excellent written and verbal communication skills
• Bachelor’s degree preferred
• Series 65 and Series 7 is desirable but not essential
• Minimum of 2+ years of experience in an administrative or client service role in the financial services industry is required
• Minimum of 1-2 years in the role
• Technical competency
• Great familiarity with a variety of the financial service field&\#39;s concepts, practices, and procedures
• Exceptional organizational skills; ability to multi-task in a dynamic environment
• Comfort with being a “team player” and doing whatever is needed, big or small
• Must seek training and keep up to date on the latest office programs and procedures to maintain the highest level of competency within the workplace
• Able to manage and get along with diverse personalities
• Professional appearance and demeaner
• Well-developed interpersonal skills
• Attention to detail with a perfectionist’s eye
• A willingness to succeed!
• Strong computer desktop skills are required: Microsoft Office Suite (Excel, Outlook,
• Word and Power Point)

Get in touch today so that we can get to know you! As an Operations Associate, you will work with some of the most successful business owners, families, and individuals around. You will provide life-changing support to clients who look to our client as an advocate for their hopes and dreams.