Benefits:

401(k)

Competitive salary

Opportunity for advancement

Paid time off

Job Title: Operations & Communications Manager

Report to: Executive Director

Location: Hybrid (Remote and in-person Lynn, MA with some travel to Lowell)

Background: The New American Association of Massachusetts (NAAM) is a non-profit organization that provides social support services to refugees and immigrants in Massachusetts. Core services include: ESOL classes, employment, case management, citizenship, and youth programming.

Purpose: The Operations & Communications Manager oversees the daily functions and internal systems of NAAM, ensuring smooth, efficient, and mission-aligned operations. This role bridges program coordination, office management, communications oversight, and volunteer engagement to support the organization’s service delivery and community impact.

Responsibilities:

Operations & Office Management

Greet and assist walk-in clients, answer phone lines, and streamline the intake process.

Maintain office supplies, schedule virtual Zoom/Teams meetings, and ensure consistent office hours (Mon–Fri, 9 AM–5 PM).

Organize staff retreats, manage food orders, track receipts, and manage reimbursements

Maintain internal shared documents storage and ensure organized internal records.

Supervise office operations interns and staff to ensure efficiency and compliance with policies

Communications & Public Relations

Serve as the first point of contact for public inquiries, including volunteer and internship requests.

Supervise the Communications Team to ensure alignment with organizational goals.

Manage NAAM’s public email account and route inquiries appropriately.

Collaborate with the Website Developer and Communications Team to update the website and social media.

Lead monthly newsletter creation and distribution to NAAM stakeholders

Program & Client Support

Conduct client intakes, document on Salesforce and refer them to the appropriate service teams.

Support program teams to ensure coordinated and high-quality service delivery.

Represent NAAM at community events and maintain flexible hours for evening events as needed.

Volunteer Engagement & Interpreter Coordination

Recruit, train, and supervise volunteers; implement appreciation activities.

Coordinate interpreter scheduling, hiring, and payments.

Monitor interpreter services budget and ensure cost-effective use of language services.

Serve as liaison with the City of Lynn’s Language Access Coordinator.

Oversee use of Tarjimly for translation services.

SalesForce and Digital Literacy Program Management

Manage the client device program (tablet/laptop distribution, training, support, and recordkeeping).

Troubleshoot technical issues and train clients on device use.

Board of Directors Support

Schedule board meetings, coordinate logistics, and prepare agendas and minutes.

Other Duties:

Perform additional administrative tasks as assigned.

Qualifications:

· Associates degree or higher and 1-2 years' relevant experience or 3 plus years of equivalent experience in administration, project management, program coordination, management may be substituted for degree.

· Strong organizational, communication, and problem-solving skills.

· Proficiency in Microsoft Office, Google Suite, Zoom, Teams, SharePoint, and AI tools.

· Ability to work independently and handle multiple responsibilities.

· Flexible, detail-oriented, and dependable.

· Sense of humor and collaborative spirit is a plus

· Lived experience as an immigrant or refugee is highly valued

· Bilingual language capability preferred.

Compensation & Schedule: $26–$29 per hour (equivalent to approximately $54,080–$60,320 annually), depending on experience and qualifications. Full-time, 40 hours per week.

Flexible work from home options available.