Benefits:
401(k) matching
Free uniforms
Paid time off
Signing bonus
Administrative professionals-- turn your organizational and people skills into a leadership role and career. Ace Handyman Services SE WI is part the of the Ace Hardware Team. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Operations Coordinators to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization.
Here is just some of what we have to offer:
Pay range of $24 - $28 per hour
Paid Vacation
Matching 401(k)
Performance bonuses
Advancement and growth opportunities
Bonus Program
Job Responsibilities
As an Operations Coordinator, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Your specific duties in this role will include:
Respond to job leads in a timely manner, this is a high volume call position
Coordinate the schedule and material ordering for multiple craftsmen and projects
Utilize our dispatching & schedule management software
Interact with customers calls as needed and following up with past customers
Perform paperwork and filing duties
Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and other team members. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:
High school diploma
5+ years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Excellent office management skills
Solid typing skills; ten-key skills, a plus
Great multitasking and prioritization skills
Exceptional communication skills
Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
ServiceTitan experience, a plus
Dispatching experience, a plus
Build fun and rewarding career with an industry leader!
Apply now!
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.