Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

We are seeking to hire an Operations Coordinator (Bilingual Spanish/English). Working Hours 9am-6pm.

SUMMARY We are seeking a dedicated Operations Coordinator to serve as the first point of contact for visitors and participants. This role involves a variety of administrative and operational tasks aimed at ensuring a welcoming and efficient environment. The ideal candidate will be proactive, organized, and skilled in communication, with the ability to handle multiple responsibilities simultaneously.

RESPONSIBILITIES • Greeting and Directing Visitors: Manages the welcome center to ensure pleasant, professional, and effective telephone and visitor interaction and schedules and monitors welcome center coverage for administrative business hours. Schedules or coordinates welcome center coverage for non-administrative business hours. • Operational Support: Assist with procurement for EMC and Administrative supplies, ensuring all supplies are available for staff and operations. • Scheduling Assistance: Help guests utilize our scheduling tool for appointments, meetings, and coworking space rentals. • Information Provider: Offer general information about EMC services, coworking spaces, facility locations, and programs. • Delivery Coordination: Manage commercial kitchen deliveries, directing walk-in guests and phone inquiries efficiently. • Crisis Management: Respond to participants with empathy, actively using de-escalation tactics from a trauma informed perspective to resolve issues peacefully as needed. • Mail and Deliveries: Receive and route mail and deliveries to the appropriate departments or individuals. • Communication Link: Serve as a communication link between different buildings to ensure smooth operations. • Visitor Check-in: Facilitate the check-in process for visitors and vendors, maintaining badge protocols. • Work Order Assistance: Submit work orders for facility maintenance and repairs as needed. • Facility Oversight: Monitor facility, reporting any parking or safety/security issues, including watching security cameras when required, and act as the primary contact for the agency during lockdown exercises and coordinate communication for fire drills and other safety drills. • Maintenance Reporting: Report HVAC, plumbing, electrical, or network issues affecting the south building promptly. • Room Management: Support the management of intake and mobile health rooms to ensure they are prepared and functional. • Other Duties: Perform additional tasks as directed by management to support overall operations.

EDUCATION AND EXPERIENCE • High school diploma or equivalent; associate or bachelor’s degree preferred.

KNOWLEDGE, SKILLS, ABILITIES • Ability to learn and use any software programs needed in this role. • Strong interpersonal and communication skills. • Ability to handle stressful situations with professionalism and empathy. • Proficiency in Microsoft Office Suite and scheduling software. • Strong organizational skills and attention to detail. • Ability to maintain confidentiality and security protocols.