What we are looking for:

Experience in operational support, such as event logistics, hotel room block management, or travel coordination.

Exceptional attention to detail with the ability to manage complex tasks and last-minute changes efficiently.

Excellent written and verbal communication skills, with a focus on clarity and customer service.

Ability to work in a fast-paced environment, juggling multiple requests while maintaining a high level of organization.

Proficiency in Jira, Slack, Google Workspace, and other relevant project management tools.

Duties:

As the Operations Coordinator, Employee & Workplace Experience, you will provide critical support for managing our day to day employee experience service desk requests, hotel rooming lists and assisting employees with their requested changes and updates for the employee events. This role is focused on ensuring smooth and first class employee experience when support is required and supporting program operations.

What you'll be doing (ie. job duties):

-Own Jira Service Desk for EWX inquiries: Manage and respond to EWX requests in Jira, escalating issues as needed and maintaining up-to-date documentation on standard procedures.

-General operational support: Assist in various ongoing EWX Operations tasks including but not limited to event coordination, employee experience enhancements, and logistical support.

-Manage hotel rooming lists and employee requests: Serve as the primary point of contact for employees needing updates or changes to their offsite hotel reservations.

-Oversee room block logistics: Coordinate with hotels to track room block availability, handle reservation adjustments, and address last-minute changes while ensuring alignment with company policies.

-Ensure a first-class employee experience: Provide responsive, high-touch support to employees navigating the Offsite program's RSVP and hotel process, proactively resolving concerns and offering clear communication.

-Collaborate with vendors and stakeholders: Work closely with hotels, internal teams, and the Employee -Workplace Experience (EWX) team to ensure accurate rooming lists, confirmation details, and smooth check-in processes.

-Maintain and update documentation: Standardize responses and resources for the People Operations team to address common employee lodging questions effectively.

**We need candidates that have more of a focus on support at scale - helping a lot of people vs smaller group. Events exp is helpful but exp with google sheets, Jira service desk is much more relevant to this function