Benefits:

Dependent Care Account

FSA Health

Employee Assistance Program

403(b)

Dental insurance

Health insurance

Paid time off

Vision insurance

Organization Description

Dependency Advocacy Center (DAC), a 501(c)(3) nonprofit organization, provides interdisciplinary family defense legal services to indigent parents and children involved with Santa Clara County’s child welfare system and the juvenile dependency court. Our adult clients face the risk of permanent separation from their children due to allegations of abuse and neglect. Substance use disorder, intimate partner violence, and mental health concerns are commonly presenting issues, often rooted in the layered effects of poverty, marginalization, and intergenerational trauma.

DAC was founded on the belief that traditional legal advocacy is insufficient to adequately represent our parent and youth clients. Our approach to holistic family defense utilizes an interdisciplinary team of attorneys, social workers, and mentor parents to create client-centered legal strategies designed to support the family’s long-term success.

Mission Statement

Dependency Advocacy Center provides zealous legal representation to indigent clients in the juvenile dependency system to promote timely reunification and preservation of families in a safe, healthy environment. DAC believes that every parent and child entering the dependency system has a right to be treated with dignity, compassion, and respect.

Position Summary

The Operations Coordinator provides essential support across DAC's administrative, human resources, and financial functions, enabling staff to focus on delivering high-impact services to families. Reporting to the Director of Operations, this role maintains critical systems and workflows while providing administrative support to the Executive Team. The ideal candidate is highly organized, proactive, detail-oriented, and thrives in managing multiple priorities within a mission-driven nonprofit environment. With exposure across all operational areas, this position offers strong professional development opportunities for those building or advancing careers in nonprofit operations.

Responsibilities and Duties (percentages are estimates)

Operations & Office Administration (20%)

Manage front-office functions including: phone, email, and visitor reception

Maintain office and courthouse locations to ensure staff and clients have comfortable, well-equipped spaces

Coordinate office equipment maintenance and common area needs

Provide first-level technology support to staff

Support logistics for meetings, organizational events, and staff activities

Assist with organizational systems audits

Human Resources Administration (20%)

Coordinate onboarding and offboarding processes for new and departing staff

Support benefits administration and open enrollment periods

Plan and execute staff milestone celebrations and recognition activities

Maintain accurate personnel files and HR documentation

Schedule trainings, meetings, and staff development activities

Serve as initial point of contact for routine HR inquiries

Support the recruitment process, including maintaining the applicant tracking database and scheduling candidate interviews.

Finance Administration (20%)

Review bi-monthly expense reimbursements, credit card transactions, and receipts

Process invoices and track organizational expenses

Support timekeeping and payroll coordination

Ensure compliance with financial documentation requirements

Program & Legal Administration (15%)

Provide intake support as needed

Maintain internal records and external filings, including spreadsheets, databases, and case documentation

Support program staff with administrative tasks

Development & Communications (10%)

Manage website content updates and social media presence

Maintain company SharePoint Intranet

Coordinate with web designer for technical updates and enhancements

Collaborate with development consultant on fundraising campaigns and donor outreach

Maintain donor database accuracy and completeness

Executive Administrative Support (15%)

Provide weekly administrative support to Executive Team and Director of Operations

Manage calendaring, meeting preparation, and expense reporting

Prepare, proofread, and edit correspondence, reports, and presentations

Desired Qualifications

Education & Experience

Associate's degree required; Bachelor's degree preferred

2–4 years of administrative, operations, or office support experience

Experience in nonprofit, project coordination, or case management environments strongly preferred

Skills & Competencies

Technical Skills

Proficiency in Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

Experience with Foxit or Adobe PDF, Canva, Zoom, and Google Workspace preferred

Demonstrated ability and interest to quickly learn new software platforms and databases

Core Competencies

Exceptional organizational and time-management abilities with proven capacity to manage competing priorities

Strong written and verbal communication skills

Meticulous attention to detail with excellent follow-through

Self-directed with ability to anticipate needs and take initiative

Commitment to maintaining confidentiality and handling sensitive information with discretion

Professional demeanor with strong client-service orientation

Ability to communicate compassionately with clients and commitment to learning trauma-informed practices

Alignment with DAC's mission and commitment to social justice

Preferred

Bilingual Spanish/English