Dynamic and innovative Facilities Management firm is seeking to hire a full-time coordinator to assist account managers in guiding the company and stakeholders to success. What You’ll Bring: • A strong sense of ownership and initiative • Exceptional organizational skills and attention to detail • Clear, professional communication skills—both written and verbal • A willingness to learn and grow within a fast-paced, team-oriented environment • Ability to manage high-pressure situations while maintaining excellent communication and service standards Company Benefits Include: • Eligible for performance bonuses • Paid holidays and PTO • Training and certification reimbursement • Health Insurance • 401(k) matching • SmartDollar Financial Planning • Care Coach mentoring Responsibilities: • Schedule, coordinate, and supervise third-party vendors to complete work orders. • Coordinate routine and emergency maintenance across various trades, including electrical, plumbing, and general repairs. • Act as the primary point of contact for all facilities-related inquiries, service issues, and requests. • Manage and track service requests in internal platforms; ensure timely updates and accurate work order statuses. • Partner with the Customer Success Manager to support assigned territories, ensuring seamless operations and adherence to client KPIs. • Ensure vendor compliance by collecting and maintaining required documentation (e.g., W-9s, COIs) and adhering to agreed payment terms. • Upload and maintain documentation and service data across company software systems. • Participate in an on-call rotation, including weekends, to address urgent facility issues. • Identify, vet, and onboard new vendors as needed. Qualifications: Required: • 2+ years of experience in facilities management, customer service, or administrative operations. • Proficiency in platforms like ticketing systems (ex., ServiceChannel) and Microsoft Office. • Organized with strong attention to detail and follow-through. • Creative problem-solving skills. • Proven ability to work well within a team. Preferred: • Microsoft Office Suite experience and working with data are a plus. • Salesforce experience. • CRM experience. Compensation: $50,000 - $70,000 yearly

• Schedule, coordinate, and supervise third-party vendors to complete work orders. • Coordinate routine and emergency maintenance across various trades, including electrical, plumbing, and general repairs. • Act as the primary point of contact for all facilities-related inquiries, service issues, and requests. • Manage and track service requests in internal platforms; ensure timely updates and accurate work order statuses. • Partner with the Customer Success Manager to support assigned territories, ensuring seamless operations and adherence to client KPIs. • Ensure vendor compliance by collecting and maintaining required documentation (e.g., W-9s, COIs) and adhering to agreed payment terms. • Upload and maintain documentation and service data across company software systems. • Participate in an on-call rotation, including weekends, to address urgent facility issues. • Identify, vet, and onboard new vendors as needed.