Benefits:

401(k)

Health insurance

Paid time off

SP Distribution is a leading distribution company specializing in juvenile products across the United States. We are seeking an experienced and detail-oriented Operations Coordinator to support our day-to-day order processing and operational functions. This role is critical in ensuring seamless order management, efficient communication across departments, and exceptional service to our clients.

Key Responsibilities

Support B2B and B2C order fulfillment, including EDI operations, from order creation through invoicing and delivery.

Manage the entire order lifecycle: order entry, allocation, fulfillment, and resolution of post-delivery issues.

Track and monitor order flow, update account holders, and provide support to the sales team.

Oversee order status and inventory levels to ensure timely processing and on-time delivery.

Partner with the logistics team to coordinate daily shipments, optimizing efficiency and reducing costs.

Serve as a daily point of contact for customers, addressing inquiries, needs, and concerns.

Prepare and maintain operational reports, including stock allocation, pending orders, approvals, chargebacks, and claim resolutions.

Qualifications

Bachelor’s degree in Business or a related field (preferred).

3+ years of relevant work experience in operations, order management, or supply chain.

Strong customer-focused mindset with excellent problem-solving abilities.

Highly organized and detail-oriented with strong analytical skills.

Outstanding verbal and written communication skills.

Ability to work effectively in a fast-paced environment, independently and as part of a team.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Strong time management and multitasking skills.

Innovative thinker with excellent interpersonal abilities, capable of collaborating with cross-functional teams and leadership.

Experience with Shopify/Shopify+ is a strong plus.

Experience handling disputes, chargebacks with Shopify, Klarna and Riskified is a strong plus.

Hands-on experience with NetSuite and knowledge of EDI systems is a major plus.

Position Details

Job Type: Full-time, onsite (Doral, FL office) – Remote work is not available.

Location: Miami, FL 33172 – must reliably commute or plan to relocate prior to start.