Benefits:
IRA
Free uniforms
Opportunity for advancement
Operations Coordinator
VETS Junk Removal + Dumpsters Columbia is seeking a dependable, highly organized, hands-on Operations Coordinator with experience to help lead our daily junk removal and dumpster operations.
This is NOT a desk-only position.
This role combines operations management, field leadership, customer service, dispatching, estimating, and hands-on junk removal. The Operations Coordinator will oversee our Senior Team Leader, who manages our field crews, and will be responsible for ensuring our daily operation runs efficiently from the first job of the morning through the end of the day.
The person in this position must be capable of performing the same core field responsibilities as our team members—including driving company vehicles, physically removing junk, loading trailers, evaluating jobs, and providing customers with on-site quotes.
We are looking for someone who can lead from the field, not just from behind a desk.
Key Responsibilities
Operations & Leadership
Oversee and provide direction to the Senior Team Leader responsible for managing our field crews
Ensure crews are properly assigned, prepared, and equipped for each day's jobs
Monitor field performance, productivity, professionalism, and job completion
Hold team members accountable to company procedures and service standards
Provide coaching, direction, and hands-on support to field employees
Conduct job-site check-ins and assist crews when necessary
Step into the field when coverage is needed due to call-outs, scheduling demands, large jobs, or other operational needs
Assist with junk removal, cleanouts, loading, hauling, and other physical field work when necessary
Oversees Senior team leader training for new field employees on company procedures, customer service, quoting, loading, safety, and job-site expectations
Identify operational problems and take initiative to resolve them
Driving & Equipment
Safely operate company trucks and other company vehicles
Tow dump trailers and/or equipment as required
Perform basic pre-trip and post-trip vehicle and trailer inspections
Ensure crews are properly caring for company vehicles, trailers, tools, and equipment
Coordinate vehicle or equipment issues with management
Maintain a valid driver's license and clean driving record
Must be comfortable operating larger pickup trucks and towing trailers
Estimating & Customer Service
Evaluate junk removal jobs and provide accurate on-site quotes using company pricing guidelines
Explain pricing and services confidently to customers
Adjust quotes when job scope changes
Communicate professionally with residential and commercial customers
Address customer questions or concerns and resolve issues when possible
Ensure crews provide the level of service and professionalism expected by VETS
Follow up on estimates and assist with converting estimates into booked jobs
Scheduling, Dispatch & Daily Operations
Coordinate the daily junk removal and dumpster schedule
Work with the Senior Team Leader to assign crews and vehicles appropriately
Monitor jobs throughout the day and adjust the schedule when jobs run long, cancellations occur, or unexpected issues arise
Communicate schedule changes and job details to field employees
Optimize routing based on job locations, workload, crew availability, and disposal locations
Coordinate dumpster deliveries, pickups, swaps, and additional dumps
Ensure job notes, photos, payments, and required documentation are completed properly
Maintain accurate information within our CRM and other company systems
Communicate with management regarding staffing, equipment, scheduling, and operational issues
What We're Looking For This position requires someone who is equally comfortable managing people, talking to customers, using technology, and getting their hands dirty.
The ideal candidate is:
A strong and confident leader
Highly organized and dependable
Comfortable holding employees accountable
Able to give clear direction and follow through
Capable of making decisions without constant supervision
Calm and solutions-focused when plans change
Comfortable working both independently and as part of a team
Physically capable of performing junk removal work
Comfortable interacting directly with customers
Confident providing quotes and discussing pricing
Comfortable using smartphones, computers, apps, CRM systems, GPS/navigation, email, and scheduling software
Able to manage multiple jobs, employees, customers, and priorities simultaneously
Willing to step into any operational role necessary to get the job done
Requirements
Valid driver's license
Clean driving record
Ability to safely operate company vehicles
1+ years of leadership experience
Ability to repeatedly lift and carry heavy items associated with junk removal
Ability to work outdoors in varying weather conditions
Ability to safely move furniture, appliances, household items, construction debris, and other materials
Reliable transportation to and from work
Strong communication and customer-service skills
Basic computer and smartphone proficiency
Ability to pass all company employment and driving requirements
Must be able to multitask
Preferred Experience Previous experience in one or more of the following is strongly preferred:
Junk removal
Moving
Hauling
Waste management
Landscaping
Construction
Restoration
Home services
Logistics or dispatch
Field service management
Crew or team leadership
Route-based service businesses
Previous supervisory or leadership experience is required. (1+ years)
What Success Looks Like A successful Operations Coordinator doesn't simply wait for management to identify problems. You will be expected to know what is happening in the field, communicate with the Senior Team Leader, keep crews moving efficiently, ensure customers are taken care of, recognize problems early, and take ownership of finding solutions. If a crew member calls out, a job is larger than expected, a truck has an issue, a customer needs a quote, or the schedule needs to be rearranged, you should be comfortable helping determine the solution—and stepping into the field yourself when necessary.
We are looking for someone who wants to take ownership of operations and help lead a growing company.
Flexible work from home options available.