Benefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Training & development
Operations & Customer Experience Coordinator
Company: Hoods Unlimited Location: Woodstock, GA (In Office) Job Type: Full-Time Schedule: Monday–Thursday 9:00 AM – 5:00 PM | Friday 9:00 AM – 4:00 PM Pay: $17 per hour Reports To: Director of Field Operations
Position Overview
Hoods Unlimited is seeking a motivated and organized Operations & Customer Experience Coordinator to support our Field Operations team and help ensure a smooth, professional experience for our customers.
This role plays an important part in keeping our daily operations running efficiently. The coordinator will assist with technician scheduling, customer communication, key account coordination, and operational support for our Field Operations department.
The ideal candidate is organized, dependable, and comfortable speaking with customers on the phone. This role is well suited for someone early in their career who wants to gain experience in operations, customer service, and business management within a growing service company.
Key Responsibilities
Customer Service & Support
Answer inbound customer calls related to scheduling and general service inquiries
Provide professional and friendly customer support
Assist in resolving customer concerns and ensuring positive service outcomes
Log and track customer complaints or service issues
Follow up with customers to help ensure concerns are addressed and resolved
Assist with collecting customer feedback and surveys
Scheduling & Route Coordination
Confirm assigned technician routes with customers each week
Ensure daytime service appointments are confirmed prior to service dates
Identify unconfirmed appointments and assist with rescheduling as needed
Replace canceled or removed jobs with available work
Assist in maintaining efficient technician schedules
Coordinate schedule adjustments with customers and internal teams
Key Account Coordination
Assist with scheduling services for national and regional accounts such as Five Guys, Chipotle, and other multi-location clients
Monitor work orders and help ensure services are completed before due dates
Coordinate scheduling needs with internal teams to maintain account requirements
Field Operations Administrative Support
Provide administrative support to the Field Operations department
Assist the Director of Field Operations with scheduling logistics and coordination
Assist with data collection and report generation when requested
Maintain accurate scheduling and customer records within company systems
Customer Experience Initiatives
Assist with distribution and tracking of company promotional cards
Help maintain customer complaint and service recovery logs
Assist with collecting and organizing customer feedback
Support initiatives designed to improve customer satisfaction
Operations Support
Assist with occasional coordination tasks for field technicians
Support internal team initiatives and operational projects
Help coordinate technician support needs when requested by leadership
Qualifications
Required
Strong organizational and time management skills
Excellent communication and phone skills
Ability to multitask and manage multiple priorities
Professional and positive attitude
Strong attention to detail
Comfortable using computers, scheduling software, and spreadsheets
Preferred
Associate’s or Bachelor’s degree
1–2 years of administrative, scheduling, or customer service experience
Experience working in service-based or operations environments
Work Environment
In-office position located in Woodstock, Georgia
Collaborative operations environment with frequent interaction with customers and field technicians
Fast-paced service industry setting
Compensation & Benefits
$17–$20 per hour
Full-Time Schedule: Monday–Thursday 9 AM – 5 PM, Friday 9 AM – 4 PM
Generous Paid Time Off (PTO) plan
Paid holidays
Opportunities for growth within operations and management
Supportive team environment in a growing company
Note: Health insurance is not currently offered for this position.