Benefits:
401(k)
401(k) matching
Bonus based on performance
Free uniforms
Health insurance
Paid time off
Parental leave
Training & development
Position Overview
NerdsToGo Alexandria is seeking a highly organized, proactive, and accountable Operations & Growth Coordinator to support leadership, drive execution across the business, and ensure nothing falls through the cracks.
This is not a traditional assistant role. This position is critical to maintaining structure, accountability, and momentum across operations, client delivery, and growth initiatives.
You will work directly with leadership to help operationalize our systems, improve efficiency, and support our growth toward a $3M+ business.
Key Responsibilities
Executive Operations
Own and manage executive calendar, scheduling, and priorities
Coordinate internal and client meetings
Protect time for high-value activities (sales, strategy, partnerships)
Task & Follow-Up Management (Critical)
Track all action items from meetings, emails, and internal conversations
Assign and follow up with team members, vendors, and clients
Ensure deadlines are met and nothing is missed or delayed
Systems & Execution Ownership
Own and maintain core business systems including CRM, PSA/ticketing systems, documentation platforms, and compliance tracking tools
Ensure all leads, tasks, tickets, and opportunities are actively tracked and progressing
Ensure no items stall without visibility or follow-up
Identify workflow gaps and implement process improvements
Maintain clear visibility into operations, priorities, and next actions
Operations & Office Management
Coordinate internal operations, meetings, and priorities
Manage office logistics, organization, inventory, and vendor coordination
Oversee equipment and supply management
Handle client intake and onboarding coordination
Financial & Administrative Support
Support invoicing, quote preparation, and proposal documentation
Ensure billing accuracy and timely processing
Assist with reporting and internal tracking
Project & Service Coordination
Coordinate and drive project follow-ups across teams
Perform ticket triage to ensure proper categorization, prioritization, and assignment
Follow up on stalled tickets and ensure SLA adherence
Growth & Event Coordination
Plan and coordinate local events (e.g., workshops, client events, and industry meetups)
Assist with booking podcasts, speaking engagements, and partnerships
Support lead follow-up and business development coordination
Vendor & Client Coordination
Follow up with vendors, partners, and clients to ensure execution and accountability
Handle client communications and administrative requests as needed
What Success Looks Like
No missed follow-ups, dropped tasks, or stalled opportunities
Clear visibility into operations, priorities, and next steps
Tickets and projects consistently moving forward
Accurate and timely invoicing and administrative processes
Organized, audit-ready documentation and compliance tracking
Successful execution of events and growth initiatives
Qualifications
2–5+ years in operations, coordination, project management, or executive support roles
Strong organizational and time management skills
High attention to detail and accountability
Excellent written and verbal communication
Ability to manage multiple priorities with minimal oversight
Comfortable learning and managing multiple business systems and tools
Preferred Experience
Experience in IT services, MSP, or cybersecurity environments
Familiarity with CRM platforms, ticketing/PSA systems, or documentation tools
Event planning or marketing coordination experience
Key Performance Indicators (KPIs)
Invoice Accuracy Rate ≥ 98%
Invoice Timeliness: 100% on-time billing cycles
Quote Turnaround Time: < 24–48 hours
Ticket Triage SLA: ≤ 15 minutes during business hours
Administrative Task Completion Rate ≥ 95%
Inventory Accuracy ≥ 98%
Client Intake Initiation: ≤ 24 hours
Zero untracked or stalled tasks, tickets, or opportunities
Flexible work from home options available.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.