The Operations Manager is a senior leadership role responsible for owning and optimizing operational capability, with primary accountability for supply chain management, organizational effectiveness, and process excellence. This role requires strong business acumen, decisive leadership, and the ability to design and scale systems that support growth, profitability, and customer satisfaction.

The ideal candidate is a structured thinker who can see both the big picture and the operational details, takes full ownership of outcomes, and brings discipline to purchasing, inventory, vendor relationships, and continuous improvement.

KEY RESPONSIBILITIES

Supply Chain Ownership

• Full ownership of the supply chain, including purchasing, inventory management, vendor relationships, and material planning

• Develop and execute purchasing strategies that balance cost, availability, quality, and lead time

• Build and maintain strong vendor partnerships while driving accountability and performance

• Implement inventory controls to improve accuracy, turnover, and working capital efficiency

• Identify and mitigate supply chain risks that could impact operations or customers

Operational & Organizational Optimization

• Evaluate and improve organizational structure, ensuring clear roles, responsibilities, reporting lines, and decision authority

• Design, document, and refine processes that improve efficiency, consistency, and scalability

• Eliminate operational bottlenecks and redundancies through thoughtful system and workflow design

• Drive cross-functional alignment between operations, sales, service, and leadership

Leadership & People Management

• Lead, coach, and hold teams accountable with clarity, fairness, and consistency

• Establish performance expectations and operational metrics that support company goals

• Build a culture of ownership, continuous improvement, and operational discipline

• Serve as a trusted leader who can make difficult decisions when needed

Business & Financial Acumen

• Apply strong business judgment to operational decisions, understanding margin, cash flow, and cost implications

• Support budgeting and forecasting related to inventory, purchasing, and operational expenses

• Identify opportunities to improve profitability through smarter operational execution

Continuous Improvement

• Apply Lean principles and continuous improvement methodologies to reduce waste and improve flow

• Lead improvement initiatives that deliver measurable operational and financial results
  
  

REQUIRED QUALIFICATIONS

• Proven experience in operations management with direct supply chain responsibility

• Strong understanding of purchasing, inventory management, and vendor negotiation

• Demonstrated ability to design and improve organizational structures and processes

• High level of business acumen with the ability to connect operations to financial outcomes

• Strong leadership presence with the ability to influence, align, and drive accountability

PREFERRED QUALIFICATIONS

• Experience in industrial, technical, or equipment-based businesses

• Lean, Six Sigma, or similar continuous improvement training or certification

• Experience scaling operations in a growing organization

KEY ATTRIBUTES FOR SUCCESS

• Ownership mindset — takes responsibility end-to-end

• Structured thinker — sees systems, not just tasks

• Decisive leader — comfortable making and standing behind decisions

• Process-oriented — values clarity, discipline, and repeatability

• Continuous improver — always looking for a better way