Benefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
401(k) matching
Operations Manager
Ace Handyman Services – Minneapolis Metro
Ace Handyman Services is seeking a highly organized, customer-focused Operations Manager to help lead our growing team. This role combines leadership, sales, scheduling, and financial oversight to ensure smooth daily operations and strong revenue performance.
This is a leadership position responsible for driving results, supporting staff, and delivering an exceptional customer experience.
Position Overview The Operations Manager oversees office operations, supports field craftsmen, manages scheduling and sales activity, and monitors financial performance. This role partners directly with the Owner and General Manager to improve processes, maintain accountability, and ensure profitability.
Key Responsibilities
Leadership & Team Oversight
Lead and support office staff
Assist with hiring, onboarding, and training
Enforce SOPs and improve operational processes
Plan staff meetings and monitor KPIs
Sales & Customer Service
Manage inbound/outbound customer calls
Educate customers on services and pricing
Book jobs and drive booking rates
Handle customer escalations professionally
Scheduling & Field Coordination
Manage daily schedule using ServiceTitan
Match craftsmen to jobs for efficiency and profitability
Communicate schedule updates clearly
Monitor dispatch flow, weather, and materials
Financial & Administrative Management
Oversee A/R and A/P processes
Audit invoices for accuracy and profitability
Reconcile company credit accounts
Monitor outstanding receivables
Prepare bank deposits
Track and report key financial metrics
HR & Office Support
Maintain employee records and assist with benefits administration
Update handbooks and internal documentation
Create job aids and process tools
Manage office and marketing supply inventory
Qualifications
3–5+ years in operations, office management, or business administration
Leadership experience preferred
Comfortable with sales and customer communication
Strong organizational and problem-solving skills
QuickBooks Online experience preferred
ServiceTitan experience strongly preferred
Ability to manage multiple priorities in a fast-paced environment
Compensation & Benefits
$24–$29 per hour (DOE)
Health, Dental, Vision, and Supplemental Insurance
Paid Time Off
Growth and advancement opportunities
Regular pay reviews
Join a locally owned business backed by a respected national brand. If you’re driven, accountable, and ready to lead operations while driving revenue, we’d love to talk with you.
Apply today.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.