The Operations Manager's main responsibility is to assist the General Manager in overseeing the daily operations of the hotel, with a focus on Housekeeping, Front Desk, and Maintenance, while ensuring high levels of guest satisfaction. Responsibilities include helping to increase revenue, controlling expenses to achieve strong financial performance, training and developing team members, providing direction and support to ensure adherence to hotel policies, standards, procedures, and expectations, and managing labor and payroll. The Operations Manager must maintain frequent and detailed communication with Department Managers to ensure consistency across all shifts. Responsibilities: • Assume the role and responsibilities of the GM in their absence; i.e., make decisions and take responsibility/ accountability for the hotel (2nd in Command) • Assist in the day-to-day operations of managing the hotel, consistent with company programs/standards/policies • Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories • Assist the GM in managing human resource matters with an effective and timely approach to performance management - train, develop, empower, coach, and counsel; timely communicate ongoing positive and constructive feedback • Assist in meeting and/or exceeding targeted payroll standards (maintain and monitor an effective system for managing payroll) • Ensure workforce scheduling and assignment of daily duties meet hotel needs while effectively controlling payroll • Review timecards for those departments that you oversee • Participate in fulfilling Nest reporting requirements and interface well with Nest staff • Ensure all new employees receive a safety orientation and safety training prior to starting their hotel job duties. In the event of a vacant department manager position, either personally conduct the orientation and training for that department, or specifically delegate this responsibility to another manager • Ensure the Safety Committee is formed and meeting monthly • Role model for good communication between all departments and the front desk to better serve our guests • Ensure the property is clean and well-maintained • Monitor and maintain the Property Management System to ensure optimum performance • May oversee the property accounting functions, including but not limited to: Accounts Payable and Receivable, house banks, audit, and petty cash Qualifications: Leadership: • Ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation) People Skills: • Deliver hospitable service that is attentive, friendly, and courteous, ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy Communication Skills: • Ability to communicate effectively both verbally and in writing. (Strong writing skills – spelling, punctuation, grammar) Problem-Solving & Analytical Skills: • Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve. Identify, recommend, and implement best practices Judgment & Discretion: • Appropriately manage confidential and sensitive information; maintain confidentiality Organizational & Time Management Skills: • Ability to appropriately schedule time to meet job demands, multitask, prioritize, follow through, and work efficiently with limited supervision Attention to Detail: • Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks Computer skills/ Technology: • Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment Compensation: $73,000 - $78,000 yearly

• Assume the role and responsibilities of the GM in their absence; i.e., make decisions and take responsibility/ accountability for the hotel (2nd in Command)   • Assist in the day-to-day operations of managing the hotel, consistent with company programs/standards/policies      • Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories    • Assist the GM in managing human resource matters with an effective and timely approach to performance management - train, develop, empower, coach, and counsel; timely communicate ongoing positive and constructive feedback • Assist in meeting and/or exceeding targeted payroll standards (maintain and monitor an effective system for managing payroll)  • Ensure workforce scheduling and assignment of daily duties meet hotel needs while effectively controlling payroll   • Review timecards for those departments that you oversee  • Participate in fulfilling Nest reporting requirements and interface well with Nest staff • Ensure all new employees receive a safety orientation and safety training prior to starting their hotel job duties. In the event of a vacant department manager position, either personally conduct the orientation and training for that department, or specifically delegate this responsibility to another manager • Ensure the Safety Committee is formed and meeting monthly   • Role model for good communication between all departments and the front desk to better serve our guests  • Ensure the property is clean and well-maintained  • Monitor and maintain the Property Management System to ensure optimum performance • May oversee the property accounting functions, including but not limited to: Accounts Payable and Receivable, house banks, audit, and petty cash