Benefits:

Additional Benefits

Dental insurance

Health insurance

Paid time off

Vision insurance

A well-established select service property in Macon, Georgia is seeking an experienced Operations Manager to oversee daily hotel functions and ensure efficient, high-quality service across all departments. This individual will be responsible for supervising staff, maintaining operational standards, and promoting an exceptional guest experience.

Primary Responsibilities

Hotel Operations

Coordinate the daily activities of the front desk, housekeeping, and maintenance teams to ensure smooth, consistent operations.

Monitor procedures, quality, and policy compliance across departments.

Conduct regular walk-throughs of the property to maintain brand and cleanliness standards.

Team Leadership

Supervise and support staff, including scheduling, training, and performance oversight.

Foster a positive, team-oriented culture focused on service excellence.

Address performance or attendance issues with professionalism and fairness.

Guest Relations

Resolve guest concerns and service issues promptly and effectively.

Promote a culture of hospitality, ensuring that every interaction meets or exceeds guest expectations.

Operational & Financial Oversight

Manage inventory, supplies, and equipment to ensure availability and cost control.

Support budgeting, reporting, and daily financial reconciliation processes.

Identify opportunities to streamline operations and improve efficiency.

Safety & Compliance

Ensure all safety, security, and emergency protocols are properly followed.

Respond quickly to any incidents and coordinate corrective action as needed.

Collaboration & Reporting

Partner with ownership and department leads to identify operational improvements.

Prepare regular reports on staff performance, guest feedback, and operational results.

Qualifications

High school diploma or equivalent required; degree in Hospitality Management or a related field preferred.

Previous hotel operations or management experience strongly preferred.

Strong leadership and communication skills with a hands-on management style.

Organized, detail-oriented, and capable of managing multiple priorities.

Proficient with hotel management software and Microsoft Office applications.

Ability to work flexible hours, including evenings, weekends, and holidays as needed.

This is a hands-on, guest-facing leadership role ideal for someone who thrives in a fast-paced hospitality environment and enjoys leading a team to deliver exceptional results.