Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Role Objective: The Operations Manager is responsible for ensuring all agency related operational services meet the company’s quality expectations and that they are delivered in accordance with company policies and KPIs. This includes, quality standards, systems and training, and communication standards. The roles is highly instrumental in ensuring existing customers are retained and new business is captured through our reputation for quality services.

Key Responsibilities:

Provide leadership and mentoring to all operations teams within Biehl

Maintain and update operational KPIs and ensure they are realized

Contribute to the development and maintenance of systems and process training

Ensure systems are utilized correctly and in accordance with process and policy

Ensure communication with customers and vendors is timely, accurate and in line with business KPIs

Ensure information is accurately entered into the port agency software system and port call process complies with company policy and KPIs

Ensure work instructions for key customers are understood and adhered to

Ensure relationships with key vendors is managed properly with discounts negotiated and tariff updates processed as soon as received

Work with sales and marketing to ensure key customers and vendors are met with regularly and call reports provided

Work with customers and vendors to gather feedback and ensure service levels are meeting or exceeding expectations

Other duties as assigned

Knowledge/Skills:

Organizational skills

Able to communicate effectively both orally and in writing

Problem solving

Planning

Math, accounting and basic statistics skills required

Ability to be on call in case of emergency

Familiar with various types of vessels

Familiar with local port areas

Competent in the use of industry related software and systems

Education & Experience:

College degree preferred or High school diploma

Prior experience with ships, tugs, etc. and accompanying paperwork requirements preferred

Minimum 10 to 15 years prior Agency, Husbandry or related experience

Physical Requirements:

Required to ascend and descend ladders, stairs, scaffolding, and ramps; reach; stand; walk; talk; and hear

Must exert up to 50 pounds of force occasionally, 10 pounds frequently, and a negligible amount of force constantly to move objects

Close visual acuity is required to perform activities such as analyzing figures, viewing a computer terminal, extensive reading and visual inspection

Worker is subject to environmental conditions both inside and outside, with no effective protection from weather, with sufficient noise to cause the worker to shout to be heard, and to physical hazards, such as moving parts, vehicles, electricity, heights, and large bodies of deep water

Flexible work from home options available.