Are you highly organized, proactive, and ready to become the core of a high-performing team? Are you the person who notices what needs to be done before anyone else does? Do you naturally step in to keep things moving, support the team, and make sure nothing falls through the cracks? Do you enjoy building systems, leading projects, and keeping everyone organized while helping the team succeed? If so, Coleman Residential may have the perfect opportunity for you. The Operations Manager is the steady hand behind the team’s success; the person who keeps everything running smoothly so the team can shine. You’re like the right hand that makes the principal look effortless, the coordinator who keeps all the moving parts in sync, and the trusted teammate who sees the next play and makes it happen. On a small team, it’s essential to remember that no job is too big or too small when it comes to being a great steward for clients, and you embody that mindset. You’ll monitor daily operations, manage systems, support the principal, and step in wherever needed, anticipating needs, helping teammates, and completing tasks without being asked. The ideal candidate is structured, capable, and thrives on proactive problem-solving, accountability, and making a tangible impact every day. Compensation • Salary Range: $60,000 - $70,000 • Paid Time Off Responsibilities: Execution & Project Management • Lead initiatives from leadership, including client meetings, events, and team projects. • Develop project timelines, track progress, and ensure timely completion. • Identify bottlenecks or inefficiencies and propose workflow improvements. • Create checklists and SOPs to ensure consistent execution. Database & CRM Management • Maintain CRM records, including contacts, deals, referrals, and client milestones. • Organize contacts for campaigns, outreach, and client relationship programs. • Monitor CRM usage and provide guidance for consistency and best practices. Financial & Administrative Support • Track closed transactions, splits, commissions, and other financial records with the bookkeeper. • Generate reports for leadership on revenue, client activity, and operational performance. • Assist with budgeting, expense tracking, and vendor management. Marketing & Brand Oversight • Oversee marketing campaigns, content creation, and collateral production (flyers, social posts, listing materials). • Manage external vendors, designers, or contractors to ensure timely and on-brand execution. • Support email marketing, newsletters, and social campaigns. Transaction Oversight & Coordination (Future) • Over time, oversee the external Transaction Coordinator to ensure a smooth transaction life cycle. • Create checklists and monitor progress to prevent issues. • Standardize processes for consistent, high-quality client experiences. Team & Operational Leadership • Serve as the point of contact for day-to-day team operations and communication. • Support training and onboarding of new team members. • Ensure adherence to SOPs and workflow processes. • Manage recurring meetings, agendas, and follow-ups to ensure accountability. Process Improvement & Systems Management • Identify gaps in systems and develop scalable solutions. • Maintain, update, and refine operational manuals and SOPs. • Streamline workflows to reduce redundancies and improve efficiency. Qualifications: • 2–3 years of operations experience (inside or outside of real estate). • Real estate experience preferred but not required for long-term growth. • Fully remote (US-based), within Eastern or Central Time Zones; willing to travel occasionally for team/client events. • Highly structured, organized, and detail-oriented. • Strong accountability, prioritization, and follow-through. • Not afraid to be vocal and confident in helping others see the importance of doing what they said they would. Comfortable holding teammates (and yourself) to a high standard. • Addicted to completion and driven by the greater good of helping the team hit its goals. • Capable of escalating issues and advocating for important tasks. • Problem-solver who is hardworking, responsive, intelligent, and growth-focused. Compensation: $60,000 - $70,000 yearly

• Execution & Project Management • Lead initiatives from leadership, including client meetings, events, and team projects. • Develop project timelines, track progress, and ensure timely completion. • Identify bottlenecks or inefficiencies and propose workflow improvements. • Create checklists and SOPs to ensure consistent execution.Database & CRM Management • Maintain CRM records, including contacts, deals, referrals, and client milestones. • Organize contacts for campaigns, outreach, and client relationship programs. • Monitor CRM usage and provide guidance for consistency and best practices.Financial & Administrative Support • Track closed transactions, splits, commissions, and other financial records with the bookkeeper. • Generate reports for leadership on revenue, client activity, and operational performance. • Assist with budgeting, expense tracking, and vendor management.Marketing & Brand Oversight • Oversee marketing campaigns, content creation, and collateral production (flyers, social posts, listing materials). • Manage external vendors, designers, or contractors to ensure timely and on-brand execution. • Support email marketing, newsletters, and social campaigns.Transaction Oversight & Coordination (Future) • Over time, oversee the external Transaction Coordinator to ensure a smooth transaction life cycle. • Create checklists and monitor progress to prevent issues. • Standardize processes for consistent, high-quality client experiences.Team & Operational Leadership • Serve as the point of contact for day-to-day team operations and communication. • Support training and onboarding of new team members. • Ensure adherence to SOPs and workflow processes. • Manage recurring meetings, agendas, and follow-ups to ensure accountability.Process Improvement & Systems Management • Identify gaps in systems and develop scalable solutions. • Maintain, update, and refine operational manuals and SOPs. • Streamline workflows to reduce redundancies and improve efficiency.